Trent White of the Automotive Training Academy by Assurant explains how to help customers see the high cost risk with even the most reliable vehicles.

Strengthening across all levels benefits the business from everyone’s angle.

Alfa Romeo, Maserati to work together on specialized auto programs

Survey finds frustrations, evolving desires, and untapped sales potential

It’s wise to know your sweet spots in a volatile market.

Data reflect growing finance activity on the extreme ends of credit risk scale

Major industry deal billed as enhancing auto dealer wealth and F&I solutions

What this valuable trait looks like in the day-to-day work of the sector

Moonroof part break-off seen as road danger

Study finds recognition of its usefulness, but franchisers are treading sometimes confusing waters carefully

Automaker debuts collection of watches at dealerships

CDK survey finds improvements, along with vulnerabilities

Make sure you as the dealer take full ownership of your store’s story.

EV maker continued to lose market share in adoption leader in Q3

Expected decline in EV deliveries not as bad as some might have expected

Conversations with wayward finance managers prove old F&I habits die hard, including those that qualify as bank fraud.

How open-ended questions transform F&I

Seat belt part corrosion can cause safety devices to malfunction

Honda store adds to small auto group’s stable

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Kerrigan Index report points to some improved indicators while warning of a weak spot.

The amounts owed on under-water trade-ins reach new highs.

Exhibit chronicled a tiny slice of automotive history we could borrow from today

U.S. company losses mounted last year, outpacing global impact.

California penetration far outpaces rest of U.S., including in some GOP counties.

Though many auto consumers are finding it challenging to trade, dealers can leverage conditions to help them get over the hump.

Retention picture changes across power trains, demographics and auto segments, study finds

Protective Asset Protection has expanded its coverage into a comprehensive appearance-protection program featuring ceramic and graphene options for...

One brand holds sway when it comes to durability, while certain styles tend to last longer and hybrids gain staying power.

Spending measure points up why auto dealers must constantly re-evaluate wealth-building strategies.

Temporary mall location comes as brand faces lawsuit from state franchised dealers

CEO of Southeast-based group moves to Southern California to be based out of Subaru store, seek more Western acquisitions

Citing the issue is a strategy borrowed from the legal field itself.

In this video, Trent White explains how to win the deal before it starts.

Enhancing loyalty and retention don’t happen on their own.

Ford recalls thousands, alerting drivers to lack of warning signals.

J.D. Power study shows similar erosion to S&P’s research, finding model supply, segment shifts can test allegiance.

Fast, compliant and customer driven is the new standard for F&I menus.

StoneEagle data show growth and products’ outsize role in profit protection.

TransUnion research reveals telltale signs that the information a customer provides could be faked.

Good, old-fashioned work ethic will get you where you want to go.

They represent a new era of auto and financial fraud.

Federal agency still decries heavy toll in first six months.

National rate down in first six months following 2024 decline from pandemic-era jump.

Civil penalties for noncompliance with federal auto retail and finance rules and regulations can add up quickly. Use this checklist to cover your bases.

Changing legislation produces mix of outcomes in different regions.

J.D. Power survey finds continued frustrations over hard-to-use auto controls

The legacies of two men serve as templates for their survivors in a changing auto retail industry.

First National Automotive Industry Day will be marked on Oct. 1

IIHS will add intelligent speed assistance, driver-impairment features to its ratings, awards thresholds in next few years