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It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.
https://www.autorentalnews.com/333320/choosing-a-gps-tracking-system
The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons...
https://www.autorentalnews.com/310374/consumers-replacing-car-rental-with-ride-hailing-study-finds
Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer...
https://www.autorentalnews.com/288115/how-to-drive-positive-customer-interaction
What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
https://www.autorentalnews.com/343071/reimagining-the-role-of-the-car-rental-distribution-channel
How you handle the customer in an urgent time of need determines the size of your reward.
https://www.autorentalnews.com/346762/defining-the-helping-mindset
An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best...
https://www.autorentalnews.com/349758/overcoming-the-its-personal-mentality
An Avis Budget agency operator shares how he grew his business 20% by changing his customers’ experience.
https://www.autorentalnews.com/324796/improving-the-customer-experience-starts-with-the-little-things
Sometimes knowing when to waive a charge on a car rental bill matters more than a strict adherence to the bottom line — and can be a cost-effective...
https://www.autorentalnews.com/328014/the-benefits-of-letting-some-car-rental-charges-slideHotels have found that an uncluttered front counter and assigning all managers to "visibility posts" enhances the customer experience. Can car rental adopt...
https://www.autorentalnews.com/157398/what-car-rental-can-learn-from-the-hotel-industryAs a lobbyist for the car rental industry, the American Car Rental Association (ACRA) presents customer service skills when communicating car rental...
https://www.autorentalnews.com/157400/acra-practices-customer-service-skills-in-politics