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Categories: Rental Operations
Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best...

https://www.autorentalnews.com/349758/overcoming-the-its-personal-mentality
Categories: Rental Operations
Defining the Helping Mindset

How you handle the customer in an urgent time of need determines the size of your reward.

https://www.autorentalnews.com/346762/defining-the-helping-mindset
Categories: Rental Operations
Reimagining the Role of the Car Rental Distribution Channel

What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?

https://www.autorentalnews.com/343071/reimagining-the-role-of-the-car-rental-distribution-channel
Categories: Telematics
How to Choose a GPS Tracking System

It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.

https://www.autorentalnews.com/333320/choosing-a-gps-tracking-system
Categories: Rental Operations
The Benefits of Letting Some Car Rental Charges Slide

Sometimes knowing when to waive a charge on a car rental bill matters more than a strict adherence to the bottom line — and can be a cost-effective...

https://www.autorentalnews.com/328014/the-benefits-of-letting-some-car-rental-charges-slide
Categories: Rental Operations
Improving the Customer Experience Starts with the Little Things

An Avis Budget agency operator shares how he grew his business 20% by changing his customers’ experience.

https://www.autorentalnews.com/324796/improving-the-customer-experience-starts-with-the-little-things
Categories: Rental Operations
Survey Reveals Why Car Renters Choose Ride-Hailing

The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons...

https://www.autorentalnews.com/310374/consumers-replacing-car-rental-with-ride-hailing-study-finds
Categories: Rental Operations, Rental Software
Tips to Engage and Retain Existing Customers

Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to...

https://www.autorentalnews.com/157818/tips-to-engage-and-retain-existing-customers
Categories: Rental Operations
What Can Rental Companies Do to Extract More Revenue From Their Rentals?

At the end of a rental or reservation call, a rental agent should always ask to book future rentals.

https://www.autorentalnews.com/157801/what-can-rental-companies-do-to-extract-more-revenue-from-their-rentals
Categories: Rental Operations
Do You Know Who Your Renters Are?

By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being...

https://www.autorentalnews.com/157595/do-you-know-who-your-renters-are


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