Bobit Business Media Search Engine
Search
Search All Fields
Show More Like This
Sort by: Best match | Post Date | Number Of Views | Random | Number Of Comments
Categories: Rental Operations
The Growth of Prepaid Reservations

Prepaid reservations are growing, albeit slowly. Perfecting the model to balance customer service, utilization and profits is where the challenge lies.

https://www.autorentalnews.com/154910/the-growth-of-prepaid-reservations
Categories: Rental Operations, Rental Software

The Internet’s growing role as a core revenue channel, along with other advances in technology, creates growth opportunities for RACs bold enough to adapt...

https://www.autorentalnews.com/146457/the-technology-driven-web-world-order
Categories: Rental Operations

What factors determine whether your customer is satisfied? A focus on the customer’s perspective can help identify means for gaining market share.

https://www.autorentalnews.com/146464/dissecting-the-customer-experience
Categories: Rental Operations

High-pressure sales techniques don’t fuel incremental sales. The truth is, the products genuinely add value to the customer experience and help build...

https://www.autorentalnews.com/146469/its-time-to-ditch-the-incremental-sales-stigma
Categories: Rental Operations

Auto Rental News’ Lamest Customer Excuse Contest drew a bevy of entries detailing excuses from customers returning damaged cars. Here are some of the most...

https://www.autorentalnews.com/146473/if-there-was-an-excuse-hall-of-fame
Categories: Rental Operations
Immeasurable Intuition in Employee Performance

You have the tools to measure utilization, holding costs and RPU. But how do you manage an employee with the attitude, “it’s just a rental car?”

https://www.autorentalnews.com/146523/immeasurable-intuition-in-employee-performance
Categories: Rental Operations

The migration to smaller cars may be temporarily painful, but savvy operators know there’s new business to be had.

https://www.autorentalnews.com/146536/finding-opportunity-in-the-new-reality
Categories: Rental Operations
Small Car Reality

The days of customers being excited about a free upgrade are over. How is the car rental industry dealing with the shift in demand to smaller vehicles?

https://www.autorentalnews.com/146540/small-car-reality
Categories: Rental Operations
When Disaster Strikes, Will Your Car Rental Company Be Ready?

RACs in the paths of hurricanes such as Gustav and Ike say that constant communication, enhanced customer service and a relaxation of policies are keys to a...

https://www.autorentalnews.com/146546/when-disaster-strikes-will-your-car-rental-company-be-ready
Categories: Rental Operations, Telematics

As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?

https://www.autorentalnews.com/146555/high-tech-or-high-touch
Categories: Rental Operations
Fox Celebrates 20

Fox Rent A Car remains focused on the leisure market with a business plan that promotes steady growth while weathering tough economic times.

https://www.autorentalnews.com/146564/fox-celebrates-20
Categories: Rental Operations
Surviving the Car Rental Climate Change

The economic storm of 2008-2009 is causing shifts in the auto rental industry both in front of and behind the rental counter. Can you adjust to new market...

https://www.autorentalnews.com/146578/surviving-the-car-rental-climate-change
Categories: Rental Operations
Customer Service is the New Marketing

Auto Rental News went into the field to ask operators to share some low- or no-cost ways to build relationships and gain repeat customers.

https://www.autorentalnews.com/146596/customer-service-is-the-new-marketing
Categories: Rental Operations
How to Survive "Vehicularly Challenged" Days

Follow this step-by-step guide to handle days when duebacks and cars on the ground will not cover reservations. Four unique scenarios are examined.

https://www.autorentalnews.com/146599/how-to-survive-quotvehicularly-challengedquot-days
Categories: Rental Operations
Protecting Your Business Reputation Online

Are you monitoring the Web for negative opinions of your company? Here’s how to control online complaints before they damage your reputation.

https://www.autorentalnews.com/146606/protecting-your-business-reputation-online
Categories: Rental Operations

When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or...

https://www.autorentalnews.com/146662/guaranteed-service-for-a-guaranteed-reservation
Categories: Rental Operations
Little Words Lead to Bigger Profits

Proper language during the rental process will increase sales conversions, lower customer complaints and boost the confidence of your frontline sales team.

https://www.autorentalnews.com/146977/little-words-lead-to-bigger-profits
Categories: Rental Operations
Understanding Customer Satisfaction

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the...

https://www.autorentalnews.com/146877/understanding-customer-satisfaction
Categories: Rental Operations

Last year, Priceline.com brokered more than 15 million rental days to the global car and truck rental industry. Are you increasing your share?

https://www.autorentalnews.com/147807/opaque-rentals-is-the-opportunity-clear
Categories: Rental Operations
Car Rental Q&A: Stolen Vehicles and Getting Associates to Understand Their Responsibilities in Prevention

Learn how to get your staff to understand their responsibility in helping to prevent theft, and also get some quick tips on how to set your operations apart...

https://www.autorentalnews.com/148071/car-rental-qa-stolen-vehicles-and-getting-associates-to-understand-their-respons


  Results 1 - 20 of 61
10 | 20 | 50 items per page