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It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.
https://www.autorentalnews.com/333320/choosing-a-gps-tracking-system
The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons...
https://www.autorentalnews.com/310374/consumers-replacing-car-rental-with-ride-hailing-study-finds
Sometimes knowing when to waive a charge on a car rental bill matters more than a strict adherence to the bottom line — and can be a cost-effective...
https://www.autorentalnews.com/328014/the-benefits-of-letting-some-car-rental-charges-slide
An Avis Budget agency operator shares how he grew his business 20% by changing his customers’ experience.
https://www.autorentalnews.com/324796/improving-the-customer-experience-starts-with-the-little-things
An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best...
https://www.autorentalnews.com/349758/overcoming-the-its-personal-mentality
Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer...
https://www.autorentalnews.com/288115/how-to-drive-positive-customer-interactionAn independent car rental operator asks for tips on how to compete with the major car rental companies.
https://www.autorentalnews.com/156284/car-rental-qa-how-can-independents-compete-with-the-majors
In spite of challenging economic times, Driving Force has grown to 30 locations and a fleet of 12,000 vehicles by fostering strong relationships with...
https://www.autorentalnews.com/156296/a-relationship-business
At the end of a rental or reservation call, a rental agent should always ask to book future rentals.
https://www.autorentalnews.com/157801/what-can-rental-companies-do-to-extract-more-revenue-from-their-rentals
ICRS 2024: Rental companies can learn more about self-service technology and software from system providers and then try out the technology on some rental...
https://www.autorentalnews.com/10223109/tips-for-adding-self-service-rentals