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Categories: Rental Operations
The Growth of Prepaid Reservations

Prepaid reservations are growing, albeit slowly. Perfecting the model to balance customer service, utilization and profits is where the challenge lies.

https://www.autorentalnews.com/154910/the-growth-of-prepaid-reservations
Categories: Rental Operations, Rental Software

The Internet’s growing role as a core revenue channel, along with other advances in technology, creates growth opportunities for RACs bold enough to adapt...

https://www.autorentalnews.com/146457/the-technology-driven-web-world-order
Categories: Rental Operations

What factors determine whether your customer is satisfied? A focus on the customer’s perspective can help identify means for gaining market share.

https://www.autorentalnews.com/146464/dissecting-the-customer-experience
Categories: Rental Operations

High-pressure sales techniques don’t fuel incremental sales. The truth is, the products genuinely add value to the customer experience and help build...

https://www.autorentalnews.com/146469/its-time-to-ditch-the-incremental-sales-stigma
Categories: Rental Operations

Auto Rental News’ Lamest Customer Excuse Contest drew a bevy of entries detailing excuses from customers returning damaged cars. Here are some of the most...

https://www.autorentalnews.com/146473/if-there-was-an-excuse-hall-of-fame
Categories: Rental Operations
Immeasurable Intuition in Employee Performance

You have the tools to measure utilization, holding costs and RPU. But how do you manage an employee with the attitude, “it’s just a rental car?”

https://www.autorentalnews.com/146523/immeasurable-intuition-in-employee-performance
Categories: Rental Operations

The migration to smaller cars may be temporarily painful, but savvy operators know there’s new business to be had.

https://www.autorentalnews.com/146536/finding-opportunity-in-the-new-reality
Categories: Rental Operations
Small Car Reality

The days of customers being excited about a free upgrade are over. How is the car rental industry dealing with the shift in demand to smaller vehicles?

https://www.autorentalnews.com/146540/small-car-reality
Categories: Rental Operations
When Disaster Strikes, Will Your Car Rental Company Be Ready?

RACs in the paths of hurricanes such as Gustav and Ike say that constant communication, enhanced customer service and a relaxation of policies are keys to a...

https://www.autorentalnews.com/146546/when-disaster-strikes-will-your-car-rental-company-be-ready
Categories: Rental Operations, Telematics

As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?

https://www.autorentalnews.com/146555/high-tech-or-high-touch


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