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Categories: Rental Operations
Car Rental Q&A: Stolen Vehicles and Getting Associates to Understand Their Responsibilities in Prevention

Learn how to get your staff to understand their responsibility in helping to prevent theft, and also get some quick tips on how to set your operations apart...
Categories: Rental Operations

Q: I am a local market operator and we recently made a significant investment in an advertising campaign. Now that the phones are ringing, what are some...
Categories: Rental Operations

Three questions are included in this round of the Car Rental Q&A: What are the basics of a good sales associate incentive plan; how do we obtain more...
Categories: Legal & Legislative

As a lobbyist for the car rental industry, the American Car Rental Association (ACRA) presents customer service skills when communicating car rental...
Categories: Rental Operations

A car rental operator wants to know if he doesn't feel comfortable renting a car to a customer, what can he do to not get sued by the customer?
Categories: Rental Operations
Customer Service and Damage Recovery

Recovering the full amount of what you're rightfully owned in damages translates to better customer service — to your external customers as well as your...
Categories: Fleet Acquisition, Remarketing
5 Ways to Meet this Year's Fleet Challenges

This year, the challenges will be both new and old, making fleet planning now more important than ever.
Categories: Rental Operations
Redesigned Economy Location Ups Customer Experience

Recently updating its facility, Orlando Airport's Economy Rent A Car location now features a customized coffee shop serving more than your regular cup of Joe.
Categories: Rental Operations
Why Did Customer Satisfaction Drop in the Latest J.D. Power Survey?

While satisfaction in the 2014 survey bucked an overall positive trend, a few survey insights show a more complete picture.
Categories: Rental Operations
A Relationship Business

In spite of challenging economic times, Driving Force has grown to 30 locations and a fleet of 12,000 vehicles by fostering strong relationships with...

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