A strategic guide to elevating client engagement and driving results.

If you haven’t heard of or inconsistently use the save-a-deal approach, you’re missing out on a lot of profit.

Initiative with telecom NTT targets AI-powered, data-driven platform connecting cars, infrastructure for widespread adoption.

Report shows smaller number of players consolidating market share.

Report says criminals also targeted thousands of auto dealerships and sustained an elevated volume of attacks in the industry.

All screens are created equal and are endowed by their creators with certain limitations!

Don’t forget a couple of search categories that if skipped could cause you to miss bad actors.

The wholesale market exhibited seasonal patterns but with some twists.

J.D. Power survey finds repair times have improved but premiums are up. There’s also room for improvement on communication during the process.

Study finds overall average rate steady across the country, though some states suffered large increases.

A few stand out when it comes to the submarket of owners who keep their cars a very long time.

Trade group says VW unit ignored it as it planned to bypass stores to sell its EVs.

AAA compared the systems between new and older models, finding that the systems have greatly advanced.

J.D. Power forecast shows robust inventory and incentives are pairing with falling interest rates to boost business, despite trade-in equity drop.

Mazda store in northern part of state was transformed from an industrial facility during the pandemic.

Targeting customers around vehicle service contracts can make for a more effective approach.

Don't be caught off guard by certain tactics that could leave you on the losing end of transactions.

Survey finds slight upward shift in readiness, but consumer acceptance of the technology is essentially flat after accidents, data compromises.

Chairman, vice chairman elected at board meeting for service to start at NADA Show in January.

Genuineness is crucial to establish more than purely transactional connections.

Wholesale stock being eyed for any potential hurricane damage effects.

Updating your approach for today’s relationship-focused customer can revolutionize your results.

Build employee-verification processes into your business to ensure you’re not missing any in-house fraud.

Theft rate still elevated across the country in wake of pandemic spike.

The wake of this summer’s DMS shutdown grants agents a chance to help dealers prepare for future disruptions.

How dealerships can balance profitability and compliance.

Survey shows the segment is particularly vulnerable and is suffering the most losses.

October dawns much like October five years ago before Covid disrupted the market.

In this video, Jim Ganther of Mosaic Compliance Services, recaps the key takeaways from the oral arguments in the critical CARS Rule case, including...

Agents have a crucial role to play in helping dealerships manage today's changes.

China bests its own record despite U.S., European tariffs.

A how-to guide on training auto dealers to not be felons.

Note these other telltale signs the absent buyer may not be a legitimate customer.

The Southeast hurricanes put a damper on the wholesale market last week.

September numbers break streak of tightening while some borrowers walk a shaky line.

Consider taking the change of the seasons as a cue to evaluate some key operational aspects of the dealership.

Segment achieves record market share in Q3 as incentives help bridge the price gap with non-EVs.

Study shows a significant portion of trade-ins have serious unrevealed issues.

Fuel efficiency growing as new cars meet stricter regulations and more Americans opt for hybrids, purely electric models.

Consider following this essential advice for agents through every career quarter.

Incentives and ample supply serving to keep sales healthy despite lingering inflation.

Honda recalls 1.7 million vehicles due to a manufacturing error that can cause steering difficulty, while Porsche and Audi recall vehicles that present fire...

It pays to follow a process and avoid the temptation to cut corners on preparation.

Most car and truck segments fell during a week of economic disruption.

A surprisingly fun read provides insight into what happens after customers drive their vehicles off the lot.

Consumers say they’re not finding the higher cost worth it compared to hybrids and BEVs.

To reach that next level in your sales career, you must have a personal policy to go the extra mile.

Automaker and robo-taxi provider sign multiyear contract to integrate autonomous-driving tech in electric SUV, explore other collaborations.

Regulator investigates complaints of brake failure, including some instances reportedly following repairs.

Tool suite includes capabilities from Autotrader, Kelley Blue Book, Dealer.com, vAuto, VinSolutions, Dealertrack, and Xtime to be rolled out over the next...