At a time when it was sink or swim for many dealerships, Brian Kramer rose to the challenge and turned lost time into a digital transformation. 

I propose that your F&I and sales disclosure compliance models mirror the sales and F&I processes at dealerships in California — what is required by statute...

It’s easy to list goals or resolutions, but it’s another thing to make a plan to achieve them. The only way to raise your PVR consistently is to have a plan...

Many scenarios exist where employees can leave an employer owing the dealership money. The likelihood of your being able to recover money for these purposes...

By all reports, billions of records have been exposed by reported data breaches. If the unthinkable occurs, having a well thought out data breach response...

Knowing when to file FinCEN 83011 is serious stuff that could subject the dealership to significant fines after an audit. A little bit of training upfront...

On June 29, the United States Supreme Court ruled that the structure of the Consumer Financial Protection Bureau was unconstitutional. A compliance expert...

Most people interpret communication to be the sending of information and forget it’s actually the exchange of information. We might have the best menu pitch...

The FTC recently issued a report that summarizes its enforcement actions, roundtable findings, consumer workshops, and in-person interviews with 38...

The TCPA has been around for more than 25 years but remains one of the most litigated consumer protection statutes. By having proper compliance in place,...