Satisfaction for level-2 chargers dips, though they still rate the highest of available types.

Reinsurance is often one of the last topics raised in buy/sell discussions. It should be among the first. Download our free guide to accurately valuate the...

Cosmetic panel can fall off unexpectedly, posing crash danger.

Three approaches to attaining your ‘black belt’ in the sector.

Things you can expect to encounter today and how to handle them

Recordings can go a long way toward building on F&I expertise.

Segment veterans inducted into Bobit Business Media’s F&I Hall of Fame at Agent Summit, one posthumously.

Try listening and acknowledging objections instead of responding to them right away.

These three have left drivers in more painful positions over a several-year surge in rates.

Shaving some time off the duration of deals for the customer can bring better results.