Rick McCormick preaches the wisdom of breaking into what he considers the top 3% of F&I managers with a stance of continuous development.

Customers who pay with cash must be approached differently than finance customers.

It is not important that the client understands us – it is critical that they know we understand them!

An easier pathway for F&I to offer protection products while giving customers more financial control.

Payment plans play an important role in the changing automotive industry.

What a fast-food chicken chain taught Ritch Wheeler about training.

Poll shows growing aversion to technology’s accelerating part in process.

July conditions tighter for consumers despite average loan rate decline.

Advocate for AI in auto retail encourages dealerships to embrace it despite reservations due to the power it holds to rev business.

Access to Tesla fast chargers for other brands helped lift satisfaction two straight quarters, but many public chargers still unreliable, survey finds.