If the COVID-19 crisis has taught dealers anything, it is that they have a fiduciary duty to their shareholders, employees, and customers, to remain well...

Following the news that Honda and Nissan have resumed limited manufacturing operations following coronavirus shutdowns in China; David Leggett offers his view.

General Motors’ extended bumper-to-bumper warranty would appear to benefit all sides, but dealers should consider alternatives to maximize profits — and...

Are you tired of the way sales delivers deals? Stop complaining, step up, and attack the problem with training that will raise the bar for the entire front...

Dealers and manufacturers have a major stake in the outcome of the Trump administration’s new tariffs, starting with the pricing of vehicles and parts.

Equity mining remains one of the most reliable sources of appointments and sales. Expert lists the four key areas you need to focus on to improve your...

You need to be real to close the deal, and your tired word-tracks aren’t helping. Trainer shares a reliable three-part process you can try the next time an...

Recognizing the need to be intentional about building a truly inclusive environment, APCO partnered with Pope Consulting, one of the country's most...

Giving your employees both the tools and authority are vital components of the delegation process.

Taking ownership of your own performance and that of those around you is a proven path to success in any field. For F&I managers, it’s a concrete step...

Synthetic identity fraud is incredibly costly and difficult to detect. Expert explains why your dealership is at risk and why a multilayered defense works...

Be sure you know the three F&I ‘gotchas’ that compliance auditors, regulators, and plaintiffs’ attorneys will be hunting for in 2020 with this three-minute...

The dealer who chaired Volkswagen’s U.S. advisory council through the Dieselgate scandal says his experience reinforced the need to communicate with speed,...

MBO Partners latest data report shows record-breaking growth in number of independent workers from 38 million in 2020 to over 51 million in 2021.

Recalls drive service revenue and bring customers back to the dealership. Why not take advantage? Expert lists four ways to turn your next recall event into...

Publishes an advance notice of proposed rulemaking on ADS safety framework.

A Pennsylvania case proves the dealer’s choice of words can make or break a consumer’s claim resulting from the mechanical failure of a vehicle sold ‘as is.’

Dealer software expert identifies targeted marketing as a space to watch in 2019 as retailers and finance sources seek out and invest in new ways to engage...

Build a foundation of returning sales and service customers that will withstand any downturn. Operations expert lists the five simple strategies you need to...

As auto dealers, we know disruption; it isn’t new and it will never stop. In fact, we’ve found a way to grow and thrive out of disruption, and the...