Categories: F&I, Training

American Financial’s Dwayne Wiggins wants you to interview — but not interrogate — every F&I customer. Refresh your approach with smart, pointed questions...

https://www.fi-magazine.com/359941/fi-tip-of-the-week-update-your-interview

Categories: F&I, Training

American Financial’s Dwayne Wiggins wants you to interview — but not interrogate — every F&I customer. Refresh your approach with smart, pointed questions...

https://www.agent-entrepreneur.com/359941/fi-tip-of-the-week-update-your-interview

Categories: F&I

You reach the end of your menu presentation and your customer declines every option. Now what? In this Tip of the Week, John Tabar of UDS walks you through...

https://www.fi-magazine.com/357389/one-better-question

Categories: Actuary, Auto Finance, Awards, Compliance, Dealer Ops, F&I, Industry, Meet the Executive, Product & Technology, Sales, Summit Updates, Training

When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up...

https://www.agent-entrepreneur.com/324768/fi-tip-of-the-week-power-of-the-pause

Categories: F&I, Product & Technology, Training

Do you believe in your products or do you just sell them? It's a fair question. Here's another question that will help you find out ... What products are...

https://www.autodealertodaymagazine.com/361280/are-you-a-believer

Categories: Actuary, Auto Finance, Awards, Compliance, Dealer Ops, F&I, Industry, Meet the Executive, Product & Technology, Sales, Summit Updates, Training

When we communicate, the words we use only account for 7% of the communication. Voice tone and inflection account for 38%, while body language makes up...

https://www.fi-magazine.com/324768/fi-tip-of-the-week-power-of-the-pause

Categories: F&I, Product & Technology, Training

Do you believe in your products or do you just sell them? It's a fair question. Here's another question that will help you find out ... What products are...

https://www.agent-entrepreneur.com/361280/are-you-a-believer

Categories: F&I

Jackie B. Cooper, legendary automotive sales trainer used to say, "take a checkup from the neck up before you take 'em up." John Tabar of UDS thinks...

https://www.agent-entrepreneur.com/356968/hot-tip-take-a-checkup

Categories: Dealer Ops, F&I

Dwayne Wiggins here, with American Financial's F&I University, and this is your Tip of the Week!

https://www.agent-entrepreneur.com/360734/handling-the-off-site-customer

Categories: F&I, Training

With the increasing demand to generate revenue from the business office today, coupled with the number of products available and the client's lack of focus,...

https://www.fi-magazine.com/361185/getting-the-most-out-of-your-menu