Awareness of how and where mistakes can occur is the best way to guard against them. Establish procedures that make compliance the only way to do business.

Having a properly drafted agreement can ensure that arbitration will provide numerous benefits.

A well-run, successful dealership starts with strong management. Develop a plan and continually emphasize its importance to all employees.

Menu selling helps address payment concerns, promote full disclosure and give customers opportunities to begin improving their credit. An electronic menu...

When customers object to products on the menu, it just may be an indication they don’t yet feel they need or want the products being discussed. Learn to...

Approving applicants’ credit scores must involve mindful selection of finance sources when it comes to special finance customers.

There’s a reason why F&I managers are seeing quicker response times. See how finance companies are employing modern technology to streamline the funding...

The lack of nonprime finance companies is certainly causing headaches for some F&I managers. Word on the street is that’s about to change.

New factory-extended powertrain warranties could provide a promotional boost for vehicle service contracts (VSC). The road to profitability, however, will...

This month, F&I magazine talks to Auto Data System Inc. (ADP)’s product marketing team about new products, future challenges for dealers and about how...