AFIP's executive director has some choice words for President Obama, Sen. Warren and the 'smartest guys in the room.'

Issuing adverse action notices for every deal can result in righteous indignation from prime-credit customers. AFIP chief offers a primer on when to send...

There’s not a dealer anywhere who doesn’t constantly keep his or her ear to the ground looking for additional franchise opportunities.

Menus don't sell products — people do. But effectively using them as a tool during the deal will ensure more sales and full disclosure.

Organization and disclosure are essential when paperwork can make or break a deal.

Big improvements can be accomplished with relatively minor changes to procedure. Clear guidelines from management can go a long way toward increased...

Increased scrutiny of dealerships' compliance efforts led Sonic Automotive to overhaul its procedures. After some growing pains, it's now setting the...

Even if the statute of limitations on Regulation Z has passed, state courts still look to the FTC's interpretation to guide their application of state...