Cox study shows consumers feel better about the process, but some aspects still don’t pass muster.

Trucks’ instrument panel can start up blank due to software issue.

A dealer goodwill tale is a cautionary tale worth paying attention to.

Study finds it’s helping with some features, while other high-tech functions still draw plenty of complaints.

State association says direct sales of luxury EV violate franchise law

Shopping surge for better premiums seen, even among longtime policy holders

Satisfaction down slightly for key feature that can be too technical for many

Paint pictures of need for customers, and they’ll be much more likely to buy protection.

EV tires happen to be a perfect gateway to other sales as adoption grows.

Consumers take advantage of expiring tax credits in a rush expected to extend through the quarter.