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Categories: F&I
F&I Trial Close

In this video, Scott Wehman unlocks the secret to closing more sales with simple yet powerful trial close questions that ensure you and your customers are...

https://www.fi-magazine.com/375900/fi-trial-close
Categories: F&I
Helping Customers Understand Gap Insurance Benefits

In this video, Adam Walters explains why guaranteed asset protection is essential for vehicle financing.

https://www.fi-magazine.com/375760/helping-customers-understand-gap-insurance-benefits
Categories: F&I
Earning Customers' Respect

Try listening and acknowledging objections instead of responding to them right away.

https://www.fi-magazine.com/375603/earning-customers-respect
Categories: F&I
Goal-Setting

Goals give us direction and purpose, and help us focus our efforts and resources on what truly matters.

https://www.fi-magazine.com/375430/goal-setting
Categories: F&I
The Three Cs of Maintenance

In this video, Josh Krach with the Automotive Training Academy by Assurant provides you with a great question to ask your customers to reveal their true...

https://www.fi-magazine.com/375259/the-three-cs-of-maintenance
Categories: F&I
Inflation Protection

Protecting customers' investment becomes more important than ever as prices rise.

https://www.fi-magazine.com/375078/inflation-protection
Categories: F&I
Customer Comebacks

In this video, Paul Dosescu explains how to handle when a customer comes back to the service department.

https://www.fi-magazine.com/374969/customer-comebacks-1
Categories: F&I
Bring Your Products to Life

In this video, Trent White with the Automotive Training Academy by Assurant gives you the formula to make customers rethink turning down your products.

https://www.fi-magazine.com/374922/bring-your-products-to-life-1
Categories: Compliance, Industry
CARS Rule Update: 5th Circuit Oral Arguments Recap

In this video, Jim Ganther of Mosaic Compliance Services, recaps the key takeaways from the oral arguments in the critical CARS Rule case, including...

https://www.fi-magazine.com/374786/cars-rule-update-5th-circuit-oral-arguments-recap
Categories: F&I
How to Respond to a Customer

In this video, Trent White with the Automotive Training Academy by Assurant discusses the difference between a statement, a question and an objection and...

https://www.fi-magazine.com/374678/how-to-respond-to-a-customer-1


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