The goal should always be to listen and understand your customers better, not just to present a menu and overcome an objection.

Insight presentations are today; features and benefits presentations are so yesterday…and hopefully will soon be as hard to find as a Blockbuster store.

Adaptability is the only way anyone can be successful right now. Let’s investigate the secret to winning.

RoadVantage, the #1-rated F&I provider, wins two 2020 Diamond Dealers’ Choice Awards in the F&I Products and F&I Product Training categories as chosen by...

Sometimes you will get a deal thrown at you that is going to be an uphill battle. Instead of losing motivation, look at it as two things: a challenge and a...

The social security number is the most critical component for finance and lease deals and we often need to make a copy of a document for our deal jacket. Be...

The most important thing I’ve learned from COVID-19 is that investing in your people is the best investment any business can make.

Just like the aching back and dirty hands that come with gardening, the bad parts in the F&I office will last a short time, but the benefits can last a long...

If you treat a customer with empathy and respect, you will have created a customer for life. Use these three tips to get out of your own head and into theirs.

While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.