Taking the natural gifts we have and working daily to grow and add to our skill set will make anyone a success.

Learn to effectively serve, help and solve, and increase your personal performance and that of your team while building lasting relationships in and outside...

On a recent hike, I had quite a bit of time to reflect on the similarities of lessons learned on the trail and lessons learned in the dealership. When...

When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for...

We are facing challenging and opportunity filled days ahead. Having the privilege to help people during a worrisome time is honorable and fun!

Genuinely caring about your customer is the most effective manner to help them buy the products they need —it's the same way we want to be ‘sold’ when we...

Closing deals is both a state of mind and a consequence of well thought out actions. The power lies in the salesperson that focuses their laser vision onto...

You need to always be on the lookout for the next opportunity in your store where you can add value. Spend your time crafting your pitch and building your...

When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way...

The goal should always be to listen and understand your customers better, not just to present a menu and overcome an objection.