Reahard & Associates just released a new version of its recording and review service for F&I pros.

How to train salespeople on F&I products.

Focusing on enriching others, whether customers or colleagues, will get you far.

Shaving some time off the duration of deals for the customer can bring better results.

How F&I managers can organically solicit consumer feedback that pumps up business.

When F&I managers intentionally take responsibility for the impact they have in the dealership, it elevates both them and the business.

Make your interaction with each customer unique, like he or she is, and all will be more likely to consider available products.

What a fast-food chicken chain taught Ritch Wheeler about training.

It is not important that the client understands us – it is critical that they know we understand them!

Customers who pay with cash must be approached differently than finance customers.