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Categories: Dealer Ops, F&I, Showroom, Training
3 Ways to Improve Training in Your Store

When managers demonstrate discipline in scheduling, preparing for, and delivering training, sales and F&I professionals develop the skills they need to meet...
Categories: Dealer Ops, F&I, Fixed Ops
Service Advisors Are Exempt From Overtime Rules

Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
Categories: Compliance, Dealer Ops, F&I
Sexual Harassment: 4 Pillars of Effective Training

Make anti-harassment training stick by creating a program that addresses leadership and accountability, clear policies, compliance training, and reporting...
Categories: Compliance, Dealer Ops, F&I
End Sexual Harassment at Your Dealership

Successful anti-harassment training requires dealers to acknowledge that some employees simply don’t see the point.
Categories: Compliance, Dealer Ops, Digital, F&I
Fraud Alert: Dealer Loses $88K to ID Thief

A web-savvy sales manager made a sweet deal that went sour when the ‘buyer’ turned out to be a sophisticated online scammer.
Categories: Dealer Ops, Digital, F&I, Showroom, Training
Find Technology That Supports Your Winning Strategy

Arm yourself with the three questions every dealer should ask of every technology provider.
Categories: Auto Finance, Compliance, Dealer Ops, F&I
F&I Pacesetters: Bob Moore Cadillac of Edmond

The Edmond, Okla., Cadillac dealership is one of two Cadillac stores in the Bob Moore Auto Group, a 14-rooftop dealer group founded by Robert W. Moore.
Categories: Dealer Ops, F&I, Showroom, Training
Create the Best Reward System for Your Team

Rebuild your dealership's employee-recognition program by offering tangible, personally valuable rewards for a job well done.
Categories: Dealer Ops, F&I
Preparing for Hurricane Season

Hurricane season kicked off on June 1 for Florida and other states along the East Coast. Two accounting and financial planning experts offer tips on how to...
Categories: Dealer Ops, F&I
Don’t Fire Your Best F&I Manager

Looking to thin your F&I herd? Advanced analytics prove there are better ways to judge performance than PVR alone.

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