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Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes...
https://www.fi-magazine.com/358832/5-ways-training-improves-retention-and-results
Dealers see the potential for more sales, higher profits, and improved CSI scores that digital sales and F&I can bring. Your employees fear the loss of job...
https://www.fi-magazine.com/358726/why-dealership-staff-fear-digital-retailing-and-what-to-do-about-it
Opioid use and abuse among dealership employees can’t be tolerated, but termination is not the only answer. Attorney offers three tools American business...
https://www.fi-magazine.com/357875/3-ways-to-address-opioid-addiction-in-the-dealership
Unleash the power of your CRM by building your sales and marketing initiatives around clean customer data. Data quality expert walks you through the...
https://www.fi-magazine.com/357152/3-steps-to-scrub-your-customer-data-and-sell-more-cars
A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found...
https://www.fi-magazine.com/356984/the-topic-that-wont-go-away-loan-fees
Phil Hellstrom believes work/study programs can help dealers keep their best people on staff while raising the automotive industry’s profile in a...
https://www.fi-magazine.com/356292/qa-academia-is-the-bridge-to-the-millennial-workforce
F&I pro offers a four-step process for dropping the bad habits your customers hate and building an experience that feels more like a productive conversation...
https://www.autodealertodaymagazine.com/354102/learn-to-listen-and-listen-to-learn
AUL Corp.’s Bryan Nieves offers advice for dealers who are in the market for a new agent, including what to look for in an F&I training program.
https://www.fi-magazine.com/352130/so-you-need-a-new-agent
Stay competitive in a flat market by refocusing on the fundamentals of new-inventory management, forecasting, and tracking.
https://www.fi-magazine.com/351195/you-need-a-game-plan-for-a-flat-market