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Categories: Dealer Ops, F&I, Opinion, Showroom, Training
4 Ways Training Improves Retention and Results

Expert shares the four essential components dealers should look for in outside training programs for sales and F&I professionals, each of which contributes...

https://www.fi-magazine.com/358832/5-ways-training-improves-retention-and-results
Categories: Dealer Ops, Digital, F&I, Opinion, Showroom, Training
Why Dealership Staff Fear Digital Retailing (and What to Do About It)

Dealers see the potential for more sales, higher profits, and improved CSI scores that digital sales and F&I can bring. Your employees fear the loss of job...

https://www.fi-magazine.com/358726/why-dealership-staff-fear-digital-retailing-and-what-to-do-about-it
Categories: Compliance, Dealer Ops, Fixed Ops, Training
3 Steps to Address Opioid Addiction in the Dealership

Opioid use and abuse among dealership employees can’t be tolerated, but termination is not the only answer. Attorney offers three tools American business...

https://www.fi-magazine.com/357875/3-ways-to-address-opioid-addiction-in-the-dealership
Categories: Digital, Opinion, Showroom, Training
3 Steps to Scrub Your Customer Data and Sell More Cars

Unleash the power of your CRM by building your sales and marketing initiatives around clean customer data. Data quality expert walks you through the...

https://www.fi-magazine.com/357152/3-steps-to-scrub-your-customer-data-and-sell-more-cars
Categories: Compliance, Opinion, Training
The Topic That Won’t Go Away: Loan Fees

A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found...

https://www.fi-magazine.com/356984/the-topic-that-wont-go-away-loan-fees
Categories: Dealer Ops, F&I, Showroom, Training
Q&A: Academia Is the Bridge to the Millennial Workforce

Phil Hellstrom believes work/study programs can help dealers keep their best people on staff while raising the automotive industry’s profile in a...

https://www.fi-magazine.com/356292/qa-academia-is-the-bridge-to-the-millennial-workforce
Categories: F&I, Training
Learn to Listen and Listen to Learn

F&I pro offers a four-step process for dropping the bad habits your customers hate and building an experience that feels more like a productive conversation...

https://www.autodealertodaymagazine.com/354102/learn-to-listen-and-listen-to-learn
Categories: F&I, Training
So You Need a New Agent

AUL Corp.’s Bryan Nieves offers advice for dealers who are in the market for a new agent, including what to look for in an F&I training program.

https://www.fi-magazine.com/352130/so-you-need-a-new-agent
Categories: Dealer Ops, Opinion, Training
You Need a Game Plan for a Flat Market

Stay competitive in a flat market by refocusing on the fundamentals of new-inventory management, forecasting, and tracking.

https://www.fi-magazine.com/351195/you-need-a-game-plan-for-a-flat-market
Categories: Opinion, Training
Empowerment Plus Training Equals Success

Close the motivation gap by backing your sales and F&I training programs with clear objectives for success and a culture of empowerment.

https://www.fi-magazine.com/351184/empowerment-plus-training-equals-success


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