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Record360’s first truck rental customer survey found that most respondents look for a truck rental company with strong customer service and enhanced vehicle...
https://www.autorentalnews.com/135135/customer-service-technology-top-factors-in-truck-rental-surveyThey say customer service is the new marketing. A recent experience on Virgin America validates that point.
https://www.autorentalnews.com/159615/the-ripple-effect-of-a-positive-customer-service-experienceSome say this attitude is more prevalent in the millennial generation. Trend or not, your focus should be on dealing with it effectively.
https://www.autorentalnews.com/159272/are-renters-exhibiting-a-creeping-sense-of-entitlementIn the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.
https://www.autorentalnews.com/159296/has-consolidation-killed-the-car-rental-entrepreneurSure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.
https://www.autorentalnews.com/279828/the-irony-of-customer-service-in-the-digital-ageDigging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving...
https://www.autorentalnews.com/158872/fighting-the-stigma-of-car-rental-commoditizationThe results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.
https://www.autorentalnews.com/158873/how-did-goliath-slay-davidIn a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.
https://www.autorentalnews.com/158616/how-did-ace-rent-a-car-win-the-2011-rental-car-satisfaction-studyNot caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to...
https://www.autorentalnews.com/159776/the-customer-isnt-always-right
It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.
https://www.autorentalnews.com/333320/choosing-a-gps-tracking-system