Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.

https://www.autorentalnews.com/159689/3-weekly-car-rental-rates-are-unsustainable

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to...

https://www.autorentalnews.com/159776/the-customer-isnt-always-right

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

https://www.autorentalnews.com/279828/the-irony-of-customer-service-in-the-digital-age

Categories: Operations, Safety, Small Fleet, Technology, Telematics

It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.

https://www.autorentalnews.com/333320/choosing-a-gps-tracking-system

Categories: Fleet Management, Operations, Rental Operations, Small Fleet

Record360’s first truck rental customer survey found that most respondents look for a truck rental company with strong customer service and enhanced vehicle...

https://www.autorentalnews.com/135135/customer-service-technology-top-factors-in-truck-rental-survey

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

https://www.autorentalnews.com/159615/the-ripple-effect-of-a-positive-customer-service-experience