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Categories: F&I

Auto/Mate rolled out a new mobile solution for the service department that's designed to allow service advisors to view DMS information and conduct service...

https://www.fi-magazine.com/353126/auto-mate-announces-mobile-solution-for-service-departments
Categories: F&I

Dealership service departments are driving up customer satisfaction. The reason, according to J.D. Power and Associates’ annual Customer Service Index...

https://www.fi-magazine.com/353193/dealership-service-departments-improve-customer-satisfaction-reports-j-d-power
Categories: Digital, F&I, Fixed Ops
DealerRater Launches Certified Service Center

DealerRater has launched a new segment for dealership service departments. Officials say the new offering is in response to an increasing number of online...

https://www.fi-magazine.com/353435/dealerrater-launches-certified-service-center
Categories: Digital, F&I, Fixed Ops
DealerRater Launches Certified Service Center

DealerRater has launched a new segment for dealership service departments. Officials say the new offering is in response to an increasing number of online...

https://www.autodealertodaymagazine.com/353435/dealerrater-launches-certified-service-center
Categories: Auto Finance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training

Not only was employee turnover below the rate recorded in the private sector, dealership employees earned 29% more than private-sector workers. The study...

https://www.fi-magazine.com/321987/nada-employee-salaries-at-new-car-dealerships-rise
Categories: Auto Finance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training

Not only was employee turnover below the rate recorded in the private sector, dealership employees earned 29% more than private-sector workers. The study...

https://www.autodealertodaymagazine.com/321987/nada-employee-salaries-at-new-car-dealerships-rise
Categories: Auto Finance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training
New EasyCare App Allows Dealers to ‘Own’ the ODBII Port

EasyCare is getting set to launch a new mobile app that will allow dealers to own the ODBII port in their customers’ vehicles. The connection will allow...

https://www.fi-magazine.com/322151/new-easycare-app-allows-dealers-to-own-the-odbii-port
Categories: Auto Finance, Dealer Ops, Digital, F&I, Fixed Ops, Showroom, Training
New EasyCare App Allows Dealers to ‘Own’ the ODBII Port

EasyCare is getting set to launch a new mobile app that will allow dealers to own the ODBII port in their customers’ vehicles. The connection will allow...

https://www.autodealertodaymagazine.com/322151/new-easycare-app-allows-dealers-to-own-the-odbii-port
Categories: Dealer Ops, Digital, F&I, Fixed Ops, Showroom

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with...

https://www.fi-magazine.com/322230/recalls-spur-drop-in-service-satisfaction-j-d-power-reports
Categories: Dealer Ops, Digital, F&I, Fixed Ops, Showroom

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with...

https://www.autodealertodaymagazine.com/322230/recalls-spur-drop-in-service-satisfaction-j-d-power-reports
Categories: Dealer Ops, Digital, F&I, Fixed Ops

Recall Masters’ news, data, training and communication will now be integrated into AutoLoop’s Fixed Ops Suite to provide real-time recall lookup of vehicles...

https://www.fi-magazine.com/322348/recall-masters-now-integrated-into-autoloops-fixed-ops-suite
Categories: Dealer Ops, Digital, F&I, Fixed Ops

Recall Masters’ news, data, training and communication will now be integrated into AutoLoop’s Fixed Ops Suite to provide real-time recall lookup of vehicles...

https://www.autodealertodaymagazine.com/322348/recall-masters-now-integrated-into-autoloops-fixed-ops-suite
Categories: Dealer Ops, F&I, Fixed Ops

A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends...

https://www.fi-magazine.com/322509/cox-automotive-service-contracts-warranties-drive-service-retention
Categories: Dealer Ops, F&I, Fixed Ops

A new study from Cox Automotive found that warranties and service contracts are keys to service retention. To realize that benefit, the study recommends...

https://www.autodealertodaymagazine.com/322509/cox-automotive-service-contracts-warranties-drive-service-retention
Categories: Dealer Ops, F&I, Fixed Ops
Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer...

https://www.fi-magazine.com/321552/recalls-driving-up-service-satisfaction-j-d-power-reports
Categories: Dealer Ops, F&I, Fixed Ops
Recalls Driving Up Service Satisfaction, J.D. Power Reports

Service satisfaction is on the rise despite the three-year increase in vehicle recalls, according to J.D. Power. The firm also reported that customer...

https://www.autodealertodaymagazine.com/321552/recalls-driving-up-service-satisfaction-j-d-power-reports
Categories: Compliance, Dealer Ops, Digital, F&I, Fixed Ops

Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.

https://www.autodealertodaymagazine.com/321741/eyewitness-surveillance-launches-line-of-dealership-specific-tools
Categories: F&I

Jumping into the service side of the dealership, Dealers United offers members a discount on online scheduling solutions with TimeHighway.com.

https://www.fi-magazine.com/352789/dealers-united-offers-special-on-timehighways-service-solutions
Categories: Compliance, Dealer Ops, Digital, F&I, Fixed Ops

Eyewitness Surveillance announced the launch of a beta program for three products designed specifically for dealerships.

https://www.fi-magazine.com/321741/eyewitness-surveillance-launches-line-of-dealership-specific-tools


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