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Categories: Management, Retail, Service
Why It's Important to Hire What You Can't Teach

What really separates you from the competitor down the street is the people in your building. And it’s not what they know. It’s the things you...

https://www.moderntiredealer.com/10509/why-its-important-to-hire-what-you-cant-teach
Categories: Management, Retail, Service
DIFM vs. DIY: How to Handle the In-Between Customer

A customer walks in with a part and wants you to install it. Should you do it? Dennis McCarron helps you answer the question.

https://www.moderntiredealer.com/10654/difm-vs-diy-how-to-handle-the-in-between-customer
Categories: Management, Retail, Service, Wholesale Distribution
Benchmarks Are Not a Myth

A gross profit benchmark of 60% for a tire store is not a myth. Dennis McCarron explains how to reach it, from setting your shop’s labor rates to...

https://www.moderntiredealer.com/10537/benchmarks-are-not-a-myth
Categories: Commercial Business, Management, Retail, Service
The New Four-Letter Word in Your Shop: Busy

"I can’t understand why there is no profit, we are so busy.” “I need to hire more staff; we are so busy.” “How are you...

https://www.moderntiredealer.com/10342/the-new-four-letter-word-in-your-shop-busy
Categories: Commercial Business, Management, Retail, Service, Wholesale Distribution
Wage and Hour: Is There a Target on Your Back?

In the spring and summer of 2018, the federal government disciplined the tire and automotive industry by nearly $1 million for wage and hour violations. The...

https://www.moderntiredealer.com/10506/wage-and-hour-is-there-a-target-on-your-back
Categories: Commercial Business, Management, Retail, Service, Wholesale Distribution
How to Catch (and Retain) Great Employees

Most independent tire dealers get into the tire and automotive service business because they enjoy fixing vehicles or selling things. Many probably started...

https://www.moderntiredealer.com/10667/how-to-catch-and-retain-great-employees
Categories: Management, Retail, Service
It’s Time to Raise Your Labor Rates!

Politics. Religion. Alldata vs. Mitchell 1. Flat rate versus any other pay plan. Yes, I’m going there. I want to address pay plans, but not in a way...

https://www.moderntiredealer.com/10607/its-time-to-raise-your-labor-rates
Categories: Consumer Tires, Management, Retail, Service
What Employees Get Right: Become Better at Pointing Out the Positives

Dennis McCarron has a challenge for every manager, owner — every boss. He's even made it a double-dog dare: for one week,  only point out the...

https://www.moderntiredealer.com/10542/what-employees-get-right-become-better-at-pointing-out-the-positives
Categories: Consumer Tires, Management, Retail, Service

If you are frustrated with your customer’s price focus or “always wanting a deal” type of mentality, Modern Tire Dealer columnist Dennis...

https://www.moderntiredealer.com/10643/how-to-know-when-your-prices-are-too-low
Categories: Commercial Business, Management, Retail, Service, Wholesale Distribution
Year-End Review and a Look at What’s Ahead

To 2019, Dennis McCarron says: Bring it. Low unemployment is likely to continue, and while that makes staffing harder, it means more people are driving to...

https://www.moderntiredealer.com/10527/year-end-review-and-a-look-at-whats-ahead


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