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Categories: Retail, Wholesale Distribution, Service
Benchmarks Are Not a Myth

A gross profit benchmark of 60% for a tire store is not a myth. Dennis McCarron explains how to reach it, from setting your shop’s labor rates to...

http://www.moderntiredealer.com/article/733026/benchmarks-are-not-a-myth
Categories: Retail, Wholesale Distribution, Commercial Business, Service
Monetary Bonus Programs: Now Is the Time to Sit Down and Review Them

At about this time of year, small business owners around the U.S. should be looking at their employee bonus program structure to see if the current...

http://www.moderntiredealer.com/article/717326/monetary-bonus-programs-now-is-the-time-to-sit-down-and-review-them
Categories: Retail, Wholesale Distribution, Commercial Business, Service
Assessing Performance: Employees Need to Know What Is Expected of Them

One of the more frequent questions posed by tire and service dealers when dealing with performance assessments (or employee reviews) is the obvious one:...

http://www.moderntiredealer.com/article/715428/assessing-performace-employees-need-to-know-what-is-expected-of-them
Categories: Retail, Service
DIFM vs. DIY: How to Handle the In-Between Customer

A customer walks in with a part and wants you to install it. Should you do it? Dennis McCarron helps you answer the question.

http://www.moderntiredealer.com/article/735964/difm-vs-diy-how-to-handle-the-in-between-customer
Categories: Retail, Wholesale Distribution, Commercial Business, Service
How to Protect Your Business From Government Fines

It was widely believed that when the Republicans took control of the federal government in November that small businesses could breathe a sigh of relief....

http://www.moderntiredealer.com/article/725280/how-to-protect-your-business-from-government-fines
Categories: Retail, Commercial Business, Service
Do, Delegate, Delay or Dump: Learning How to Spend Your Time Efficiently

Employees may come to you with problems they can readily solve on their own, customers may want to speak “just to you” about getting their...

http://www.moderntiredealer.com/article/731204/do-delegate-delay-or-dump-learning-how-to-spend-your-time-efficiently
Categories: Retail, Commercial Business, Service
Job Descriptions Help Everyone: Let Your Employees Know What They Need to Do

Why does it seem that on some days, owners can’t peel themselves away from the counter and the service consultants are nowhere to be found? A tool...

http://www.moderntiredealer.com/article/734960/job-descriptions-help-everyone-let-your-employees-know-what-they-need-to-do
Categories: Retail, Wholesale Distribution, Commercial Business, Service
Wage and Hour: Is There a Target on Your Back?

In the spring and summer of 2018, the federal government disciplined the tire and automotive industry by nearly $1 million for wage and hour violations....

http://www.moderntiredealer.com/article/731323/wage-and-hour-is-there-a-target-on-your-back
Categories: Retail, Service, Consumer Tires
Customer Interaction: Creating Standards to Live By

Gordon Ramsay of TV kitchen fame might be 'colorful,' but he speaks his mind. And it's clear we can learn from him in between the bleeps and blurred out...

http://www.moderntiredealer.com/article/728781/customer-interaction-creating-standards-to-live-by
Categories: Retail, Commercial Business, Service
Digital Is Not Different -- It’s Just a New Way of Doing an Old Thing: Selling

For years, dealers have been wrestling with the idea of what to do online when it comes to their businesses. Common questions include, “Do I put my...

http://www.moderntiredealer.com/article/725109/digital-is-not-different-it-s-just-a-new-way-of-doing-an-old-thing-selling


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