There are countless ways to sell financing and protection products, but only one way to truly connect with customers.

Top trainer has a three-part answer for an F&I newbie who wants to know how he measures up against his peers.

Top trainer counsels an F&I pro who wants to put a ‘customer cash’ rebate toward the down payment to reduce their customer’s interest rate.

F&I trainer keeps hope alive despite bluster on the campaign trail and dirty dealings at the manufacturer level.

The magazine’s resident F&I pro responds to an F&I manager’s query on how to handle a parent’s objection to his products.

Older clients who say they are buying their last car need to be protected just as much as a first-time buyer. The magazine’s resident F&I pro explains.

The magazine’s F&I wiz draws up the perfect way to illustrate a pre-owned vehicle’s remaining warranty and the value of purchasing additional coverage.

Top trainer says the key to selling environmental protection is to educate — not sell — customers on why advances in paint application have made it a...

A frustrated F&I manager poses an increasingly common question: How do you sell protection products to customers who demand the final price by phone and...

F&I managers have a professional justification and an ethical responsibility to forbid salespeople from barging into your office while you are meeting with...