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Categories: Digital, F&I

It's no secret that F&I income is critical to a dealership's bottom line, so why aren't you using a menu? Not only does it help with the sale, it also...

https://www.fi-magazine.com/351135/selling-fi-the-right-way

An F&I pro says his dealership’s decision to remove the ‘F’ from his F&I duties is hurting his ability to handle customer objections. The magazine’s...

https://www.fi-magazine.com/324424/video-losing-the-f-in-fi
Categories: F&I

Invite customers to talk about their needs and concerns by asking questions that elicit detailed responses. Make every question part of your needs-discovery...

https://www.fi-magazine.com/307835/30-questions-you-need-to-ask-customers
Categories: F&I

In the ‘70s, it was the assumptive close. In the ‘80s, it was step-selling. The ‘90s brought along the F&I Menu. Expert shows you how F&I’s newest upgrade...

https://www.fi-magazine.com/309484/upgrading-to-fi-4g
Categories: F&I
Delivering on F&I’s Promise

After sitting through a few less-than stellar F&I performances, the magazine’s resident F&I pro recalls advice his father once gave him. It was a...

https://www.fi-magazine.com/310379/delivering-on-fis-promise
Menus Don’t Work Miracles

A fancy new menu can help streamline processes and improve customer engagement, but it won’t replace the hard-won skill and compassion of a true F&I...

https://www.fi-magazine.com/351212/menus-dont-work-miracles

An F&I manager says his customers' buying and ownership habits are making it difficult to sell GAP and service contracts. The magazine's resident F&I pro...

https://www.fi-magazine.com/324389/video-collapse-create-repeat

Celebrated F&I trainer introduces a new resource for F&I managers and car buyers. Read on to get the details.

https://www.fi-magazine.com/324319/a-new-resource

The magazine’s resident F&I wiz tackles a question about how to show the value of a service contract when the customer believes the warranty provides enough...

https://www.fi-magazine.com/324340/video-overcoming-the-warranty-objection

The magazine’s resident F&I pro responds to an F&I manager’s query on how to handle a parent’s objection to his products.

https://www.fi-magazine.com/324435/video-overcoming-helicopter-parents


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