The effective and consistent use of a checklist improves the deal, improves your CITs and will help with your compliance controls.

The pressure on agents to deliver F&I training that increases sales and profits is greater than ever. Top trainer explains why accountability may be the...

Hindsight is 20/20, but at least one industry member saw GM’s latest mishap coming a mile away.

When a customer encounters a true F&I professional, they are pleasantly surprised and the level of trust leads to open discussions and great outcomes for...

While no crisis is a good thing, those that succeed will be those that take the opportunity during the storm to change, pivot, and adjust.

Here are three principles that, if illustrated properly, will make an impact that will drive results upward and increase the value of our offering.

Properly disclosing a RISC not only protects the dealership, it boosts customer satisfaction. The magazine’s resident F&I trainer shows you how it’s done.

The editor wonders what marketers hope to accomplish by bashing F&I and warns them not to bite the hand that pushes the buttons.

Here are a few ways to move your focus from closing to connecting.