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Our from-the-trenches columnist says that word-tracks still have their place in the industry — even if he doesn’t necessarily subscribe to their intended...

https://www.fi-magazine.com/324193/word-for-word
Who Shot the Dealer?

‘Da Man’ draws parallels between the Kennedy assassination and the ongoing campaign to undermine the existence of American car dealers.

https://www.fi-magazine.com/324462/who-shot-the-dealer
'Tis The Season

‘Da Man’ weighs in on Toyota’s most recent recall and those faulty sales figures reported by brands competing in the luxury category.

https://www.fi-magazine.com/324227/tis-the-season

His Madness lays down a good argument — and some great pitch material — for the value of adding a service contract to a vehicle purchase.

https://www.fi-magazine.com/324233/standing-up-for-the-service-contract

Does a wrinkled shirt or an undone tie really matter to a skilled professional? The magazine’s resident retail strategist says they do.

https://www.fi-magazine.com/324267/sweat-the-small-stuff
Growing From The Inside Out!

https://www.agent-entrepreneur.com/343219/growing-from-the-inside-out

His Madness has a new fan base looking for answers. This month, he reveals who they are, what they want and why dealerships need to listen up.

https://www.fi-magazine.com/324352/spotting-the-issue

The editor wonders if the F&I office’s days are numbered after reading some disturbing emails that arrived just as the FTC was gearing up to study the...

https://www.fi-magazine.com/324392/what-will-you-do

The editor wonders how regulators, including two new mini-CFPBs in Pennsylvania and Maryland, view a consumer advocacy group’s highly critical report on how...

https://www.fi-magazine.com/324496/it-is-unwise-to-lower-your-defenses
Consumers Don’t Always Tell the Truth

For all the dispersions cast on sales and F&I professionals, legal actions against dealerships are frequently the result of lying customers.

https://www.fi-magazine.com/359447/consumers-dont-always-tell-the-truth


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