Protecting customers' investment becomes more important than ever as prices rise.

Simply addressing the customer by name makes for a much more productive interaction that can make all the difference.

In this video, Scott Wehman provides a new approach to handling time-sensitive customers that keeps the conversation flowing smoothly and efficiently.

In this video, Paul Dosescu with the Automotive Training Academy by Assurant provides you with little time savers that you can do every day to get ahead in...

In this video, Trent White with the Automotive Training Academy by Assurant discusses the difference between a statement, a question and an objection and...

Simply addressing the customer by name makes for a much more productive interaction that can make all the difference.

A recent dealership visit proved to UDS’s John Tabar that opportunities for F&I product sales are lost when too many assumptions are made. The cure is...

It’s easier to make a choice than a decision, but for some reason, many F&I managers force customers to make big decisions throughout the transaction. John...

Jackie B. Cooper, legendary automotive sales trainer used to say, "take a checkup from the neck up before you take 'em up." John Tabar of UDS thinks...

A quick follow-up call to every sold F&I customer can clear up post-delivery misinformation and concerns, reduce unwinds and chargebacks, and generate...