Bobit Business Media Search Engine
Search
Search Title Only
Show More Like This
Sort by: Best match | Post Date | Number Of Views | Random | Number Of Comments
Categories: Rental Operations
Understanding Customer Satisfaction

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the...

https://www.autorentalnews.com/146877/understanding-customer-satisfaction
Categories: Rental Operations

Last year, Priceline.com brokered more than 15 million rental days to the global car and truck rental industry. Are you increasing your share?

https://www.autorentalnews.com/147807/opaque-rentals-is-the-opportunity-clear
Categories: Rental Operations
Closing the Customer/Associate Perception Gap

Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team...

https://www.autorentalnews.com/147976/closing-the-customer-associate-perception-gap
Categories: Rental Operations
Car Rental Q&A: Stolen Vehicles and Getting Associates to Understand Their Responsibilities in Prevention

Learn how to get your staff to understand their responsibility in helping to prevent theft, and also get some quick tips on how to set your operations apart...

https://www.autorentalnews.com/148071/car-rental-qa-stolen-vehicles-and-getting-associates-to-understand-their-respons
Categories: Fleet Acquisition, Rental Operations
Maximizing Car Rental Operations for Major Events

Four franchise and independent operators share their best practices on preparing and managing operations when events travel to their cities.

https://www.autorentalnews.com/152710/maximizing-car-rental-operations-for-major-events
Categories: Rental Operations, Rental Software

The Internet’s growing role as a core revenue channel, along with other advances in technology, creates growth opportunities for RACs bold enough to adapt...

https://www.autorentalnews.com/146457/the-technology-driven-web-world-order
Categories: Rental Operations

What factors determine whether your customer is satisfied? A focus on the customer’s perspective can help identify means for gaining market share.

https://www.autorentalnews.com/146464/dissecting-the-customer-experience
Categories: Rental Operations

High-pressure sales techniques don’t fuel incremental sales. The truth is, the products genuinely add value to the customer experience and help build...

https://www.autorentalnews.com/146469/its-time-to-ditch-the-incremental-sales-stigma
Categories: Rental Operations

Auto Rental News’ Lamest Customer Excuse Contest drew a bevy of entries detailing excuses from customers returning damaged cars. Here are some of the most...

https://www.autorentalnews.com/146473/if-there-was-an-excuse-hall-of-fame
Categories: Rental Operations
Immeasurable Intuition in Employee Performance

You have the tools to measure utilization, holding costs and RPU. But how do you manage an employee with the attitude, “it’s just a rental car?”

https://www.autorentalnews.com/146523/immeasurable-intuition-in-employee-performance


  Results 1 - 10 of 192
10 | 20 | 50 items per page