Categories: Rental Operations

ICRS 2024: Rental companies can learn more about self-service technology and software from system providers and then try out the technology on some rental...

https://www.autorentalnews.com/10223109/tips-for-adding-self-service-rentals

Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.

https://www.autorentalnews.com/159689/3-weekly-car-rental-rates-are-unsustainable

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to...

https://www.autorentalnews.com/159776/the-customer-isnt-always-right

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

https://www.autorentalnews.com/279828/the-irony-of-customer-service-in-the-digital-age

Categories: Operations, Safety, Small Fleet, Technology, Telematics

It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.

https://www.autorentalnews.com/333320/choosing-a-gps-tracking-system

Categories: Rental Operations

Now in its 20th year, the 2015 J.D. Power North America Rental Car Satisfaction Study reports that overall rental car satisfaction reached its highest index...

https://www.autorentalnews.com/132367/j-d-power-satisfaction-surges-to-new-high

Categories: Rental Operations

During Tuesday’s awards ceremony at the 2015 Auto Rental Summit in Hollywood, Fla., three car rental employees were honored as Professional of the Year...

https://www.autorentalnews.com/132370/auto-rental-news-names-2015-professional-of-the-year-winners

Categories: Rental Operations

Hertz has been recognized as the “Best Car Rental Company” by readers of Global Traveler and Business Traveler magazines.

https://www.autorentalnews.com/132751/hertz-receives-top-honors-by-travelers

Categories: Rental Operations

Enterprise Fleet Management, an affiliate of Enterprise Holdings, has been named a finalist in this year’s InformationWeek “Elite 100” for developing a...

https://www.autorentalnews.com/134401/enterprise-fleet-management-named-finalist-in-elite-100-list

Categories: Rental Operations

The Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands recently earned awards for their customer service.

https://www.autorentalnews.com/134733/enterprise-brands-recognized-for-customer-service