J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the...

Last year, Priceline.com brokered more than 15 million rental days to the global car and truck rental industry. Are you increasing your share?

Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team...

Learn how to get your staff to understand their responsibility in helping to prevent theft, and also get some quick tips on how to set your operations apart...

Four franchise and independent operators share their best practices on preparing and managing operations when events travel to their cities.

The Internet’s growing role as a core revenue channel, along with other advances in technology, creates growth opportunities for RACs bold enough to adapt...

What factors determine whether your customer is satisfied? A focus on the customer’s perspective can help identify means for gaining market share.

High-pressure sales techniques don’t fuel incremental sales. The truth is, the products genuinely add value to the customer experience and help build...

Auto Rental News’ Lamest Customer Excuse Contest drew a bevy of entries detailing excuses from customers returning damaged cars. Here are some of the most...

You have the tools to measure utilization, holding costs and RPU. But how do you manage an employee with the attitude, “it’s just a rental car?”