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Categories: Digital, Showroom
Click to Buy

WebBuy isn’t just another digital retailing system. It’s a dealer-funded, dealer-centric platform its creators say will solve F&I’s biggest headaches. And...

https://www.fi-magazine.com/311096/click-to-buy
Categories: Digital
Dealers and the On-Demand Economy

What will your store do when softening demand turns into a showroom crisis? Mobility expert says the on-demand revolution offers plenty of opportunity for...

https://www.fi-magazine.com/311097/dealers-and-the-on-demand-economy
Categories: Auto Finance
Auto Finance Registers Subprime Record in Q3 2017

Third-quarter data from Experian Automotive shows that the auto finance market gained strength and stability, but mostly at the expense of subprime...

https://www.fi-magazine.com/311099/auto-finance-registers-subprime-record-in-q3-2017
Categories: Dealer Ops
Is Health Care Killing Your Profits?

Open enrollment isn’t the only time to evaluate health care. Employee medical costs can have a major impact on your dealership’s bottom line, year-round.

https://www.autodealertodaymagazine.com/311100/is-health-care-killing-your-profits
Categories: Compliance, Dealer Ops
How to Achieve Compliance Confidence

Got three minutes? Read this three-part briefing on the agencies, topics and resources you need to know to avoid compliance issues in 2018.

https://www.autodealertodaymagazine.com/311101/how-to-achieve-compliance-confidence
Categories: Compliance, Dealer Ops
NLRB General Counsel Throws Dealers a Lifeline

President Trump’s pick for Labor Board general counsel just swung the pendulum back to an employer-friendly stance. Human resources expert weighs in.

https://www.autodealertodaymagazine.com/311102/nlrb-general-counsel-throws-dealers-a-lifeline
Categories: Compliance, Dealer Ops
NLRB General Counsel Throws Dealers a Lifeline

President Trump’s pick for Labor Board general counsel just swung the pendulum back to an employer-friendly stance. Human resources expert weighs in.

https://www.fi-magazine.com/311102/nlrb-general-counsel-throws-dealers-a-lifeline
Categories: Dealer Ops, Digital, Showroom, Training
Q&A: Why You Mishandle Your Best Leads

Digital Air Strike’s Alexi Venneri discusses the results of the company’s latest mystery-shopping study and how dealers can improve the timing and quality...

https://www.fi-magazine.com/311104/qa-why-you-mishandle-your-best-leads
Categories: Dealer Ops, Digital, Showroom, Training
Q&A: Why You Mishandle Your Best Leads

Digital Air Strike’s Alexi Venneri discusses the results of the company’s latest mystery-shopping study and how dealers can improve the timing and quality...

https://www.autodealertodaymagazine.com/311104/qa-why-you-mishandle-your-best-leads
Categories: Compliance
Prioritizing Entity Vitals

Real-life examples prove that failing to meet federal, state, and local requirements for licensing and permits can cause otherwise successful dealerships to...

https://www.fi-magazine.com/311106/prioritizing-entity-vitals
Categories: Dealer Ops, Digital, Fixed Ops, Training
Hot or Hype? 5 Dealer Trends to Track

The industry is changing, but not as fast as the media would have you believe. Learn how alt-fuel vehicles, flex parking, a skilled-labor shortage and...

https://www.autodealertodaymagazine.com/311109/hot-or-hype-5-dealer-trends-to-track
Categories: Dealer Ops, Digital, Fixed Ops
Shift Your Service Brand to Drive Customer Loyalty

Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.

https://www.autodealertodaymagazine.com/311110/shift-your-service-brand-to-drive-customer-loyalty
Categories: Dealer Ops, Digital, Fixed Ops
Shift Your Service Brand to Drive Customer Loyalty

Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.

https://www.fi-magazine.com/311110/shift-your-service-brand-to-drive-customer-loyalty
Categories: Dealer Ops
3 Challenges Dealers Face in 2018

Big data, the economic and political landscape, and reputation management lead the list of pressing concerns for dealers heading into the new year.

https://www.autodealertodaymagazine.com/311112/3-challenges-dealers-face-in-2018
Categories: Training
Your Salespeople Are Being Outsold

Customers are better educated than ever, but that's no excuse for an embarrassing lack of professionalism and product knowledge.

https://www.autodealertodaymagazine.com/311113/your-salespeople-are-being-outsold
Categories: Dealer Ops, Training
Q&A: Fix Your Hiring Process and Reduce Turnover

Dealership hiring expert Scott Brinkman shares strategies and insights you can use to attract and retain quality applicants to build a highly qualified,...

https://www.autodealertodaymagazine.com/311114/qa-fix-your-hiring-process-and-reduce-turnover
Categories: Compliance, Dealer Ops, Digital, F&I
Fraud Alert: Dealer Loses $88K to ID Thief

A web-savvy sales manager made a sweet deal that went sour when the ‘buyer’ turned out to be a sophisticated online scammer.

https://www.fi-magazine.com/311115/fraud-alert-dealer-loses-88k-to-id-thief
Categories: Compliance, Dealer Ops, Digital, F&I
Fraud Alert: Dealer Loses $88K to ID Thief

A web-savvy sales manager made a sweet deal that went sour when the ‘buyer’ turned out to be a sophisticated online scammer.

https://www.autodealertodaymagazine.com/311115/fraud-alert-dealer-loses-88k-to-id-thief
Categories: Compliance
Treat Your Customers With Consideration

Consideration is both an admirable trait and a legal term. Hudson explains how one Tennessee dealer prevailed when a car buyer objected to arbitration.

https://www.autodealertodaymagazine.com/311116/treat-your-customers-with-consideration
Categories: Compliance, Dealer Ops, F&I
End Sexual Harassment at Your Dealership

Successful anti-harassment training requires dealers to acknowledge that some employees simply don’t see the point.

https://www.fi-magazine.com/311117/end-sexual-harassment-at-your-dealership
Categories: Compliance, Dealer Ops, F&I
End Sexual Harassment at Your Dealership

Successful anti-harassment training requires dealers to acknowledge that some employees simply don’t see the point.

https://www.autodealertodaymagazine.com/311117/end-sexual-harassment-at-your-dealership
Categories: Compliance, Dealer Ops
A Dealer Win, and a Couple of Lessons

Hudson recounts the inspiring tale of a dealer who prevailed in a lawsuit in the consumer-friendly state of Maryland.

https://www.autodealertodaymagazine.com/311119/a-dealer-win-and-a-couple-of-lessons
Categories: Dealer Ops, Training
Will Somebody Please Get That?

Phone skills are severely lacking in dealerships today, but one GM has a plan you can use to be sure every caller gets the right answer.

https://www.autodealertodaymagazine.com/311120/will-somebody-please-get-that
Categories: Dealer Ops, Training
Q&A: Your Smell Affects Your Sales

Aromachologist Farah Abassi creates custom scents that energize car buyers and complement their dealerships’ brands, décor, and demographics.

https://www.autodealertodaymagazine.com/311121/qa-your-smell-affects-your-sales
Categories: F&I
10 Building Blocks of a Dynamic Organization

Dealer experts list 10 leadership principles that, if embraced, will prevent an organization from becoming another corporate dinosaur.

https://www.fi-magazine.com/311122/10-building-blocks-of-a-dynamic-organization
Categories: Digital, F&I
Finding the Right Match

Hiring expert says talent scouts can learn a lot from online dating profiles. He explains how to punch up your job ads to tell the dealership’s story and...

https://www.fi-magazine.com/311123/finding-the-right-match
Categories: Auto Finance, Compliance
When Greedies Meet Stupids

Dealer compliance expert offers a crash course in detecting and preventing identity theft by fake car buyers and unprincipled employees.

https://www.fi-magazine.com/311125/when-greedies-meet-stupids
Categories: Auto Finance, Compliance, Digital
A War on Many Fronts

NADA chairman and Michigan dealer Wes Lutz takes the association’s helm during a time of transition and conflict at the factory, retail and legislative levels.

https://www.fi-magazine.com/311126/a-war-on-many-fronts
Categories: Auto Finance, Compliance, Digital
Don’t Let the Deal Ruin the Sale

Compliance expert lists four steps dealers and F&I professionals can take to fill the gaps in your documentation process and prepare your dealership for...

https://www.fi-magazine.com/311127/dont-let-the-deal-ruin-the-sale
Categories: F&I
Hail of an Idea

Troy Good and Jeff Snowden didn’t invent paintless dent repair, but they helped take it national, and their efforts have paid off for dealers in hail-prone...

https://www.fi-magazine.com/311128/hail-of-an-idea
Categories: Dealer Ops, Training
March Madness: How to Coach Your Rookies

Give green peas a fair chance at success by playing to their strengths, building trust in the process, adjusting when needed, and allowing them to close deals.

https://www.autodealertodaymagazine.com/311131/march-madness-how-to-coach-your-rookies
Categories: Digital, F&I
The Laboratory: Wade Ford Tests  Connected Cars

Steve Ewing loves the car business, and he is willing to try any new program, tool or process that will help Atlanta’s Wade Ford keep pace with the changing...

https://www.fi-magazine.com/311133/the-laboratory-wade-ford-tests-connected-cars
Categories: Auto Finance, Digital, F&I
7 Reasons to Embrace Mobile F&I

Car buyers no longer rely on the dealership as their sole source of information about F&I products. Trainer offers seven reasons forward-thinking dealers...

https://www.fi-magazine.com/311134/7-reasons-to-embrace-mobile-fi
Categories: F&I
3 Laws of Every Customer Interaction

F&I managers succeed by ensuring their customers learn something, feel something, and are motivated to purchase the protection products they need.

https://www.fi-magazine.com/311135/3-laws-of-every-customer-interaction
Categories: Compliance, Dealer Ops, F&I
Sexual Harassment: 4 Pillars of Effective Training

Make anti-harassment training stick by creating a program that addresses leadership and accountability, clear policies, compliance training, and reporting...

https://www.fi-magazine.com/311136/sexual-harassment-4-pillars-of-effective-training
Categories: Compliance, Dealer Ops, F&I
Sexual Harassment: 4 Pillars of Effective Training

Make anti-harassment training stick by creating a program that addresses leadership and accountability, clear policies, compliance training, and reporting...

https://www.autodealertodaymagazine.com/311136/sexual-harassment-4-pillars-of-effective-training
Categories: Dealer Ops, Fixed Ops
The Problem Child: Rein in Your Service Staff

Whether underperforming service advisors don’t know how to hit their goals or simply refuse, dealers must be prepared to take forceful action.

https://www.autodealertodaymagazine.com/311137/the-problem-child-rein-in-your-service-staff
Categories: F&I
How to Build Your BK Business

Expert lists the resources and processes dealers and special finance managers must put in place to serve recently bankrupt customers.

https://www.fi-magazine.com/311138/how-to-build-your-bk-business
Categories: Dealer Ops
4 Action Steps for Bold Dealers

Managers, staff, and customers all benefit from true leadership. Follow these four action steps to uncover and correct the broken processes that are holding...

https://www.autodealertodaymagazine.com/311139/4-action-steps-for-bold-dealers
Categories: Dealer Ops, F&I, Fixed Ops
Service Advisors Are Exempt From Overtime Rules

Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.

https://www.autodealertodaymagazine.com/311141/service-advisors-are-exempt-from-overtime-rules
Categories: Digital, Showroom
F&I in the Era of Digital Darwinism

Darwin Automotive’s Phillip Battista has some strong opinions about digital retailing and online F&I, and he worries some providers — and their dealers —...

https://www.fi-magazine.com/311142/fi-in-the-era-of-digital-darwinism
Categories: Dealer Ops, Fixed Ops
Q&A: Service Does Not Equal Sales

Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.

https://www.autodealertodaymagazine.com/311143/qa-service-does-not-equal-sales
Categories: Auto Finance, F&I
Auto Finance Data Reveals Affordability Concerns

Fourth-quarter loan balances reached an all-time high for the third year in a row, but records broken for amounts financed and monthly payments raise...

https://www.fi-magazine.com/311145/auto-finance-data-reveals-affordability-concerns
Categories: F&I, Showroom
Save the Sale Before It Starts

Are your salespeople sabotaging themselves before the sale starts? Dealership expert offers four ways to set them up for a win before the opening gun goes off.

https://www.fi-magazine.com/311146/save-the-sale-before-it-starts
Categories: Dealer Ops
Leasing Automation Is the Answer

MUSA Auto Finance’s Richard Frunzi encourages dealers to automate the leasing process to their own benefit and that of their customers.

https://www.autodealertodaymagazine.com/311149/leasing-automation-is-the-answer
Categories: Auto Finance, F&I
A Robust Future for Used-Car Sales and CUs

Credit unions have gained market share as other finance sources have retrenched, creating new incentive to diversify your selection finance sources.

https://www.fi-magazine.com/311151/a-robust-future-for-used-car-sales-and-cus
Categories: Dealer Ops, Training
Who’s Afraid of the Electric Inventory?

ChannelNet’s Paula Tompkins wants dealers to modernize their sales and customer service processes before disruptive vehicle technology forces their hand.

https://www.autodealertodaymagazine.com/311154/whos-afraid-of-the-electric-inventory
Categories: Training
Sales Pro of the Month: On the Right Path

Joel White is off to a fast start at Seymour Ford Lincoln in Jackson, Mich.

https://www.autodealertodaymagazine.com/311155/sales-pro-of-the-month-on-the-right-path
Categories: Dealer Ops
How Not to Respond to a Harassment Claim

When sexual harassment claims arise, dealers must respond appropriately — not by treating bad behavior as a joke or an enduring showroom tradition.

https://www.autodealertodaymagazine.com/311157/how-not-to-respond-to-a-harassment-claim
Categories: Fixed Ops
4 Ways to Boost Your Car Count

Smart dealers run smart shops. Get more vehicles in and out of your service bays by improving your capacity, efficiency, productivity, and scheduling.

https://www.autodealertodaymagazine.com/311158/4-ways-to-boost-your-car-count


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