Our business is always changing. What does not change is the need to hone skills, increase knowledge, learn new things, and remember that the grind never...

Why do you have a business development center? Heard urges dealers debating whether to empower or disband their BDCs to consider whether its duties can be...

The annual Dealers’ Choice Awards program generates excitement and pride among dealers and vendors — and not a little confusion. The editor breaks down the...

Ziegler believes the decline of General Motors’ luxury division could have been prevented and might not be inescapable. But bringing Cadillac back from the...

Manufacturers can’t resist any opportunity to put their hand in the dealer’s wallet, but a recent lawsuit proves the consequences of any incursion on your...

Are you ready to make the leap to the general manager’s chair? Auto retail veteran shares a five-step process you can use to maximize your potential and...

Ziegler sees no point in debating Wall Street analysts and investors who continue to pour money into Carvana despite the company’s unsustainable business...

GM explains the difference between sales superstars and sales divas and makes the case for special treatment — but only under certain strict conditions.

Carvana made a splash in the latest used-car retailer rankings, but analysts say the dealer disruptor is losing too much money and will never turn a profit.

Ziegler sounds the alarm over factory co-op programs that overpromise and underdeliver, limit dealer choice and vendor competition, and create the risk of a...