One of the most important things a dealership can incorporate is consistent processes, and that includes a defensible paper trail.

Expanded learning management system aims to strengthen compliance and improve employee retention.

The CFPB recently provided directions to the CEEA that will ensure consumer voices are heard throughout, and at every level, of the Bureau – from...

If dealers observe a modicum of compliance protocols, they can contain almost all regulatory perils. Dealers and their trade organizations are a formidable...

Don’t spot deliver a car unless you’ve considered all the signs of potential fraud.

There are many parallels between COVID-19 and compliance, as both are different varieties of disaster and require planning and foresight to address. Lessons...

We should call it transaction compliance, rather than F&I compliance.

F&I pros and consultants have at least two things in common: Both want to protect the dealership and its customers, and both have a job to do. Here’s how to...

Compliance expert lists four shortcuts no sales or F&I professional should take in 2020. Spoiler alert: Forging the customer’s signature is still a federal...

BMW is the latest manufacturer to be accused of falsifying new vehicle sales reports, a practice that has led to lawsuits and investigations. Are dealers...