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New research reveals that price is no longer the primary driver of travel decisions; instead safety and financial security reign supreme.
https://www.autorentalnews.com/10148194/expedia-survey-car-renters-want-flexibility-enhanced-cleaning
Omega was the only company to score five stars for overall satisfaction and the only one to score five stars in more than two categories.
https://www.autorentalnews.com/10144249/omega-earns-top-customer-satisfaction-award
Thrifty Car Rental and Travelocity’s contest will pick two people to win an all-expense-paid road trip for their families worth up to $25,000.
https://www.autorentalnews.com/10143865/thrifty-car-rental-travelocity-offer-road-trip-contest
The car rental industry has maintained the same satisfaction score it posted before Covid-19, according to the American Customer Satisfaction Index’s recent...
https://www.autorentalnews.com/10142413/car-rental-keeps-satisfaction-level-steady-during-pandemic
A U.K-based survey also found that 27% of respondents said the damage had not been properly recorded by the car rental company, while about 4% reported that...
https://www.autorentalnews.com/10138371/survey-12-of-renters-believe-vehicle-damaged-before-pickup
The 34th edition contains data and analysis on the U.S. car rental market, as well as proprietary COVID-19 surveys that gauge over time the state of the...
https://www.autorentalnews.com/10136299/auto-rental-news-fact-book-is-online
This year, the car rental industry debuted with a score of 76 (based on surveys from January to March 2020). From April to September 2020, overall customer...
https://www.autorentalnews.com/10132961/enterprise-tops-customer-satisfaction-index-survey
The latest Auto Rental News coronavirus survey tells the story of an industry that was initially devastated by the pandemic but is in an encouraging — if...
https://www.autorentalnews.com/10130877/covid-19-survey-rates-revenues-optimism-rebound-in-q3
This third survey of U.S. franchised and independent auto rental operators will track the effects of COVID-19 pandemic on the U.S. car rental industry over...
https://www.autorentalnews.com/10128347/car-rental-operators-take-the-coronavirus-survey-1
The survey revealed that 1 in 4 respondents plan to use a personal vehicle as their exclusive mode of transportation going forward, though nearly 25% said...
https://www.autorentalnews.com/10118154/ibm-survey-does-altered-consumer-behavior-benefit-car-rental