Growth through acquisition and a focus on people, processes and the customer experience contribute to its business.

Company cites the impacts of lower used-vehicle availability and higher wholesale pricing as the reasons.

Retail expert says dealerships are fertile grounds for the morale-killing, business-destroying silo mentality. He offers four recommendations for righting...

Alvin Heggs took a leap of faith when he bought a fledgling dealership in Mesa, Ariz., three years ago. But his gamble on Superstition Springs Chrysler Jeep...