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The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently...
https://www.fi-magazine.com/323521/boston-volvo-village-partners-with-new-balance-fitness-club
‘Like I See It’ has already achieved best-seller status based on preorder sales. The book devotes chapters to margin compression, increased OEM control and...
https://www.fi-magazine.com/323498/vauto-founder-dale-pollak-publishes-fourth-book-for-retail-automotive
Finance teams of the future will be staffed with professionals whose goals align with those of the dealer and whose jobs are supported — not replaced — by...
https://www.fi-magazine.com/311069/the-past-present-and-shifting-future-of-fi
Top trainer lists four ways to build an interdepartmental culture that rewards customers while maximizing the opportunity for F&I product sales.
https://www.fi-magazine.com/311067/there-is-power-in-alliancesThe new ‘customer experience management’ platform was designed to structure, organize and streamline the sales process and give sales managers a new...
https://www.fi-magazine.com/323315/tagrail-debuts-customer-experience-management-platform
Focusing on CSI scores leads to missed opportunities to attract new customers and guarantee their loyalty.
https://www.fi-magazine.com/311006/your-customer-experience-sucksAfter asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience...
https://www.fi-magazine.com/322412/toyota-earns-top-spot-in-customer-experience-study
Are your penetrations stuck in neutral? Top trainer explains how adopting the F&I master’s mindset creates more enjoyable — and productive — presentations.
https://www.fi-magazine.com/310843/the-masters-mindsetHis Madness takes a look at the many reasons customers are left waiting to see the F&I manager after committing to a purchase.
https://www.fi-magazine.com/324399/time-is-money
F&I expert lists six moves F&I pros can make to improve the customer experience and increase production.
https://www.fi-magazine.com/310812/6-ways-to-improve-the-fi-experience