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Information is for the internet; insight is for the F&I office. Fill the process with insight and you will fill the office with happy customers.
https://www.agent-entrepreneur.com/371555/insight-over-information
The customer is speaking loudly, they want to have it their way, and it’s forward-thinking and profit-building when we do.
https://www.fi-magazine.com/370191/have-it-your-way
The customer is speaking loudly, they want to have it their way, and it’s forward-thinking and profit-building when we do.
https://www.agent-entrepreneur.com/370191/have-it-your-way
The F&I process provides us an opportunity to add value or aggravation to the customer’s purchase experience – choose value!
https://www.fi-magazine.com/369953/the-days-of-making-the-customer-wait-are-over
When customers see the process is centered around them and effort is applied to make sure they understand the entire transaction, the trust level is...
https://www.fi-magazine.com/369786/three-powerful-truths-of-consultative-selling
If a dealership is still buying Sharpies to complete paper Four Squares, you will probably find a higher percentage of packed payments or potentially...
https://www.fi-magazine.com/369701/desking-in-a-rising-rate-environment
If we provide the path through the process that our customers enjoy, expect, and hope for, they will trust us and listen to the insight we offer.
https://www.fi-magazine.com/369687/the-path-of-people-the-power-of-empathy
New information comes out everyday that can change the dynamic in the F&I office and that requires time everyday be spent learning and researching, by...
https://www.agent-entrepreneur.com/369232/stop-selling-products
Master the art of intentional and active listening and watch it change the outcome for you and your customers.
https://www.fi-magazine.com/369221/the-path-of-people-listening
Insightful information that attaches your customer emotionally to a product will move more to buy than any close you may have learned.
https://www.fi-magazine.com/368803/the-path-of-people-emotional-attachment