A dealership sold and financed a vehicle to an identity thief, even after seven red flags were identified. Truly managing the process means vetting and...

You may sell a vehicle for more than the MSRP, but just be sure you do it right.

How do we go from great to unstoppable? Move to the highest level of belief in your process and your products — conviction.

How do we go from great to unstoppable? Move to the highest level of belief in your process and your products — conviction.

There are five key credit determinants that lending institutions take into consideration when making the decision to extend credit.

Today, the F&I department must add value to the customer's purchase experience, beginning with why the dealership even offers these products and services....

There are four definitive areas where F&I professionals can and should excel.

Despite the lack of true cash, we should still ask for money down on every deal.

As general agents, we mold careers and many times we are molding a future. We are not only responsible for helping them continuously grow their skills and...

All four of our currently available data points suggest that a dealer cannot charge a consumer for a CPO warranty at the point of sale.