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Reahard & Associates just released a new version of its recording and review service for F&I pros.
https://www.agent-entrepreneur.com/375970/fi-training-tool-updatedMore stories like this from www.agent-entrepreneur.com
Continuous Improvement Requires Continuous Insight
Planning the Hound Out of Your Agency
The Lost Art of Interpersonal Relationships
Reinsurance Rundown
Five-Star F&I: The Secret to Customer Delight

How to train salespeople on F&I products.
https://www.agent-entrepreneur.com/375725/elevating-the-auto-sales-experienceMore stories like this from www.agent-entrepreneur.com
Leveraging the Monroney Label
Enhancing Lives
The Lost Art of Interpersonal Relationships
Trust Me … It’s all About Credibility
Five-Star F&I: The Secret to Customer Delight

Focusing on enriching others, whether customers or colleagues, will get you far.
https://www.agent-entrepreneur.com/375732/enhancing-livesMore stories like this from www.agent-entrepreneur.com
The Lost Art of Interpersonal Relationships
Understand to Oversell
A Winning Sales Strategy
The Four Pillars Of The Customer Experience
Professionals Practice. Posers Pretend!

Shaving some time off the duration of deals for the customer can bring better results.
https://www.agent-entrepreneur.com/375575/pace-equals-profitMore stories like this from www.agent-entrepreneur.com
Continuous Improvement Requires Continuous Insight
It’s Time to Think Outside the Lot
Be Better in F&I
Lessons Learned
Retention Rocks!

How F&I managers can organically solicit consumer feedback that pumps up business.
https://www.agent-entrepreneur.com/375104/mastering-timing-and-messaging-in-dealershipsMore stories like this from www.agent-entrepreneur.com
The Lost Art of Interpersonal Relationships
Enhancing Lives
Continuous Improvement Requires Continuous Insight
Trust Me … It’s all About Credibility
The Four Pillars Of The Customer Experience

When F&I managers intentionally take responsibility for the impact they have in the dealership, it elevates both them and the business.
https://www.agent-entrepreneur.com/375047/think-biggerMore stories like this from www.agent-entrepreneur.com
In F&I, 80% of What You Do Is a Waste of Time
Be Better in F&I
Six Powerful Questions
Five Cash Deals in a Row
Crank Up the EQ

Make your interaction with each customer unique, like he or she is, and all will be more likely to consider available products.
https://www.agent-entrepreneur.com/374935/understand-to-oversellMore stories like this from www.agent-entrepreneur.com
The Four Pillars Of The Customer Experience
Enhancing Lives
F&I Conviction
If You Must Know
Think Bigger

What a fast-food chicken chain taught Ritch Wheeler about training.
https://www.agent-entrepreneur.com/374299/auto-fil-a-1More stories like this from www.agent-entrepreneur.com
On the Front Burner
Planning the Hound Out of Your Agency
Redefining Agency Success
Products Prognosis
Auto Groups With One Rooftop

It is not important that the client understands us – it is critical that they know we understand them!
https://www.agent-entrepreneur.com/374243/fi-convictionMore stories like this from www.agent-entrepreneur.com
The Four Pillars Of The Customer Experience
Understand to Oversell
Enhancing Lives
Think Bigger
If You Must Know

Customers who pay with cash must be approached differently than finance customers.
https://www.agent-entrepreneur.com/374154/five-cash-deals-in-a-rowMore stories like this from www.agent-entrepreneur.com
Be Better in F&I
Putting Yourself Through the Paces
Five Types of F&I Managers
In F&I, 80% of What You Do Is a Waste of Time
Thoughts on Success