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After asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience...
https://www.autodealertodaymagazine.com/322417/toyota-earns-top-spot-in-customer-experience-studyAfter asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience...
https://www.fi-magazine.com/322412/toyota-earns-top-spot-in-customer-experience-study
Are your penetrations stuck in neutral? Top trainer explains how adopting the F&I master’s mindset creates more enjoyable — and productive — presentations.
https://www.fi-magazine.com/310843/the-masters-mindsetHis Madness takes a look at the many reasons customers are left waiting to see the F&I manager after committing to a purchase.
https://www.fi-magazine.com/324399/time-is-money
F&I expert lists six moves F&I pros can make to improve the customer experience and increase production.
https://www.fi-magazine.com/310812/6-ways-to-improve-the-fi-experience‘Da Man’ uncovers the hidden motivations behind vendors who advise dealers to let their sales team handle F&I duties.
https://www.fi-magazine.com/324397/killing-fiGoMoto is taking its showroom customer experience platform online. This week, the firm launched GoMoto Digital, a solution that allows car buyers to begin...
https://www.fi-magazine.com/322243/gomoto-to-bring-showroom-experience-onlineThe dealership will utilize GoMoto’s HUBs, large-format kiosks and mobile software, combined with Market Scan’s application to personalize a consumer’s...
https://www.fi-magazine.com/322112/gomoto-market-scan-develop-new-sales-experience-for-kuni-hondaOn Dec. 29, the Federal Trade Commission announced plans to conduct a qualitative survey of consumers who have purchased and financed an automobile from a...
https://www.fi-magazine.com/322090/ftc-plans-to-study-the-auto-buying-experienceAutoAlert, a data mining and trade-cycle management platform, has acquired MotoFuze LLC, a customer experience management (CEM) platform.
https://www.fi-magazine.com/322036/autoalert-acquires-motofuze