Categories: Digital, F&I, Showroom

Are you still rolling out the old NASCAR close? F&I insider says F&I offices need to get with the times and ditch those ‘Buy it now or bad things will...

https://www.fi-magazine.com/311147/the-90s-called-they-want-their-presentations-back

Categories: Dealer Ops, F&I, Fixed Ops

The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently...

https://www.fi-magazine.com/323521/boston-volvo-village-partners-with-new-balance-fitness-club

Categories: Auto Finance, Dealer Ops, Digital, Showroom, Training

‘Like I See It’ has already achieved best-seller status based on preorder sales. The book devotes chapters to margin compression, increased OEM control and...

https://www.fi-magazine.com/323498/vauto-founder-dale-pollak-publishes-fourth-book-for-retail-automotive

Categories: Auto Finance, Digital, F&I

Finance teams of the future will be staffed with professionals whose goals align with those of the dealer and whose jobs are supported — not replaced — by...

https://www.fi-magazine.com/311069/the-past-present-and-shifting-future-of-fi

Categories: Auto Finance, Digital, F&I

Top trainer lists four ways to build an interdepartmental culture that rewards customers while maximizing the opportunity for F&I product sales.

https://www.fi-magazine.com/311067/there-is-power-in-alliances

Categories: Dealer Ops, Digital, Showroom, Training

The new ‘customer experience management’ platform was designed to structure, organize and streamline the sales process and give sales managers a new...

https://www.fi-magazine.com/323315/tagrail-debuts-customer-experience-management-platform

Categories: F&I

Focusing on CSI scores leads to missed opportunities to attract new customers and guarantee their loyalty.

https://www.fi-magazine.com/311006/your-customer-experience-sucks

Categories: Dealer Ops

The editor has seen the good, the bad and the ugly version of the vehicle walkaround.

https://www.autodealertodaymagazine.com/310976/the-lost-art

Categories: Training

A properly executed walkaround is still the most effective tool for building trust, creating an emotional connection to the vehicle, and closing the sale.

https://www.autodealertodaymagazine.com/310966/how-to-perfect-the-walkaround

Categories: Fixed Ops

By improving the customer experience, creating a spiff program, and financing repairs, you will create new opportunities to increase your service revenue —...

https://www.autodealertodaymagazine.com/310886/3-ways-to-boost-upsell-and-compensation