The office’s offerings can make the difference for cash-strapped consumers in an unpredictable market.

Ranking intuitive in many ways, but there are many factors

Crime and punishment in auto retail and how to avoid them

Trent White of the Automotive Training Academy by Assurant explains how to help customers see the high cost risk with even the most reliable vehicles.

Data reflect growing finance activity on the extreme ends of credit risk scale

Help dealer-clients’ F&I managers convince consumers VSCs are no longer nice-to-haves

What this valuable trait looks like in the day-to-day work of the sector

Conversations with wayward finance managers prove old F&I habits die hard, including those that qualify as bank fraud.

How open-ended questions transform F&I

Study shows risk significantly elevated, especially among lower-risk credit tiers