We’re clearly operating in a new normal, but one thing is clear – the dealership that provides the most support and instills the highest level of confidence...

In an effort to further engage automotive professionals and provide valuable content, JM&A Group recently launched JM&A Insider, its own, on-demand...

What should you do, or say, to fill the time when recalculating payments to illustrate the customer's choices? Tune in to this F&I Tip of the Week with John...

The last few months have been strange — we aren’t sure what next week will look like, and many of the goals for 2020 are in question because our ability to...

How early do you get out of your office and engage the customer? Top F&I managers know that the sooner they engage the customer, the better. Tune in to this...

Today’s reality is presenting us with both challenging times as well as countless possibilities. Success is reserved for those that dare to prune their...

Do you believe in your products or do you just sell them? It's a fair question. Here's another question that will help you find out ... What products are...

Most of us will process and retain a story better than we process or retain facts, and a good story can make the difference between your customer...

With the increasing demand to generate revenue from the business office today, coupled with the number of products available and the client's lack of focus,...

GMs need to keep employees excited, not just present.

Most people are drawn to a lease because of the options they have at the end of the lease. But leasing does involve some obligations. F&I trainer John Tabar...

Set your salespeople up for long-term success at your dealership.

UDS/Brown & Brown Dealer Services announced the promotion of John Tabar to Vice President of Training.

American Financial’s Dwayne Wiggins wants you to interview — but not interrogate — every F&I customer. Refresh your approach with smart, pointed questions...

IAS is offering a new, complimentary infographic for the leadership, sales, and finance teams who want to take an active role in boosting the dealership’s...

A recent KPA survey found high numbers of F&I professionals untrained in key federal compliance topics and unsure of how far their compliance education had...

Learn how empowering sales to advocate for F&I promotes trust and transparency in the car buying process and maximizes the sale of protection products.

Enrollment is now open for classes held at Automotive Consulting Enterprises' new automotive training facility at the company’s Kansas City-area headquarters.

Former Walser Automotive Group executive Amber Reddin has joined Mezen Dealer Services as an F&I development manager.

Industry Summit and P&A Leadership Summit organizers announced the opportunity for attendees to reserve their rooms to stay onsite at the event and close to...