The CFPB recently provided directions to the CEEA that will ensure consumer voices are heard throughout, and at every level, of the Bureau – from...

If dealers observe a modicum of compliance protocols, they can contain almost all regulatory perils. Dealers and their trade organizations are a formidable...

Don’t spot deliver a car unless you’ve considered all the signs of potential fraud.

I propose that your F&I and sales disclosure compliance models mirror the sales and F&I processes at dealerships in California — what is required by statute...

Many scenarios exist where employees can leave an employer owing the dealership money. The likelihood of your being able to recover money for these purposes...

We live in an ‘Age of Compliance Awareness’ and someone is always watching. We should care about what they see.

The settlement makes clear that USEA does not admit to any of the CFPB’s allegations.

By all reports, billions of records have been exposed by reported data breaches. If the unthinkable occurs, having a well thought out data breach response...

On June 29, the United States Supreme Court ruled that the structure of the Consumer Financial Protection Bureau was unconstitutional. A compliance expert...

The FTC recently issued a report that summarizes its enforcement actions, roundtable findings, consumer workshops, and in-person interviews with 38...