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It's hard to know what a customer has been through before he gets to the counter.

https://www.autorentalnews.com/158232/in-honor-of-thanksgiving-pre-printed-rental-agreements-and-one-classic-funny-mov

Stuart Greif, the director of the study for J.D. Power and Associates, drills down past the circle scores to analyze the factors that produced this year’s...

https://www.autorentalnews.com/158364/jdpa-rental-car-satisfaction-study-behind-the-numbers
The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

https://www.autorentalnews.com/279828/the-irony-of-customer-service-in-the-digital-age

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

https://www.autorentalnews.com/159615/the-ripple-effect-of-a-positive-customer-service-experience

Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.

https://www.autorentalnews.com/159689/3-weekly-car-rental-rates-are-unsustainable

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to...

https://www.autorentalnews.com/159776/the-customer-isnt-always-right

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

https://www.autorentalnews.com/158873/how-did-goliath-slay-david

In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.

https://www.autorentalnews.com/159296/has-consolidation-killed-the-car-rental-entrepreneur

J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars.

https://www.autorentalnews.com/159245/the-truth-to-power-part-two

Some say this attitude is more prevalent in the millennial generation. Trend or not, your focus should be on dealing with it effectively.

https://www.autorentalnews.com/159272/are-renters-exhibiting-a-creeping-sense-of-entitlement


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