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J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars.

https://www.autorentalnews.com/159245/the-truth-to-power-part-two

Some say this attitude is more prevalent in the millennial generation. Trend or not, your focus should be on dealing with it effectively.

https://www.autorentalnews.com/159272/are-renters-exhibiting-a-creeping-sense-of-entitlement

In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.

https://www.autorentalnews.com/159296/has-consolidation-killed-the-car-rental-entrepreneur

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

https://www.autorentalnews.com/158616/how-did-ace-rent-a-car-win-the-2011-rental-car-satisfaction-study

Stuart Greif, the director of the study for J.D. Power and Associates, drills down past the circle scores to analyze the factors that produced this year’s...

https://www.autorentalnews.com/158364/jdpa-rental-car-satisfaction-study-behind-the-numbers

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to...

https://www.autorentalnews.com/159776/the-customer-isnt-always-right
Categories: Telematics
How to Choose a GPS Tracking System

It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.

https://www.autorentalnews.com/333320/choosing-a-gps-tracking-system

It's hard to know what a customer has been through before he gets to the counter.

https://www.autorentalnews.com/158232/in-honor-of-thanksgiving-pre-printed-rental-agreements-and-one-classic-funny-mov

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

https://www.autorentalnews.com/159615/the-ripple-effect-of-a-positive-customer-service-experience

Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.

https://www.autorentalnews.com/159689/3-weekly-car-rental-rates-are-unsustainable

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving...

https://www.autorentalnews.com/158872/fighting-the-stigma-of-car-rental-commoditization

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

https://www.autorentalnews.com/158873/how-did-goliath-slay-david
Categories: Fleet Management, Operations, Rental Operations
Customer Service, Technology Top Factors in Truck Rental Survey

Record360’s first truck rental customer survey found that most respondents look for a truck rental company with strong customer service and enhanced vehicle...

https://www.autorentalnews.com/135135/customer-service-technology-top-factors-in-truck-rental-survey
The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

https://www.autorentalnews.com/279828/the-irony-of-customer-service-in-the-digital-age


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