J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars.

Some say this attitude is more prevalent in the millennial generation. Trend or not, your focus should be on dealing with it effectively.

In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

Stuart Greif, the director of the study for J.D. Power and Associates, drills down past the circle scores to analyze the factors that produced this year’s...

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to...

It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.

It's hard to know what a customer has been through before he gets to the counter.

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.