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J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars.

https://www.autorentalnews.com/159245/the-truth-to-power-part-two

Some say this attitude is more prevalent in the millennial generation. Trend or not, your focus should be on dealing with it effectively.

https://www.autorentalnews.com/159272/are-renters-exhibiting-a-creeping-sense-of-entitlement

In the midst of a new round of car rental company buyouts, the successful independent is becoming a rare commodity.

https://www.autorentalnews.com/159296/has-consolidation-killed-the-car-rental-entrepreneur

In a year in which the industry increased its overall score for the second year in a row, an independent takes the prize.

https://www.autorentalnews.com/158616/how-did-ace-rent-a-car-win-the-2011-rental-car-satisfaction-study

Stuart Greif, the director of the study for J.D. Power and Associates, drills down past the circle scores to analyze the factors that produced this year’s...

https://www.autorentalnews.com/158364/jdpa-rental-car-satisfaction-study-behind-the-numbers

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to...

https://www.autorentalnews.com/159776/the-customer-isnt-always-right
Categories: Telematics
How to Choose a GPS Tracking System

It can be a cumbersome task choosing the right GPS tracking system. Read this comprehensive guide so that you can find the right fit for you.

https://www.autorentalnews.com/333320/choosing-a-gps-tracking-system

It's hard to know what a customer has been through before he gets to the counter.

https://www.autorentalnews.com/158232/in-honor-of-thanksgiving-pre-printed-rental-agreements-and-one-classic-funny-mov

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

https://www.autorentalnews.com/159615/the-ripple-effect-of-a-positive-customer-service-experience

Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.

https://www.autorentalnews.com/159689/3-weekly-car-rental-rates-are-unsustainable


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