Simply addressing the customer by name makes for a much more productive interaction that can make all the difference.

And you might want to hold onto those keys, while you’re at it.

Painting a word picture for customers is much more effective than ticking off details.

Rising auto loan delinquencies, though bad news, could be another opportunity for agents to help dealers come down from pandemic highs.

The industry pushes back over cost of compliance, disclosure definitions, informed consent, and pricing rules.

There are steps you can take to protect your dealership.

Focusing on finer points can help F&I bear more of the weight of post-pandemic profit deflation.

In this video, Dwayne Wiggins with the Automotive Training Academy by Assurant explores how to boost the F&I revenue stream in any deal by selling...

Making time for practice and customer behavior research is too important to let the inevitable rush of tasks get in the way.

Dealers should take care to avoid practices that regulators could deem to be tricks or manipulation of consumers.