The magazine’s resident F&I trainer responds to a reader’s question about the IRS/FinCEN Form 8300 requirement.

An F&I pro from Florida says he’s struggling to sell products on leases. The magazine’s resident F&I trainer offers a few tips.

An F&I pro says his dealership’s decision to remove the ‘F’ from his F&I duties is hurting his ability to handle customer objections. The magazine’s...

Top trainer says the key to selling environmental protection is to educate — not sell — customers on why advances in paint application have made it a...

Properly disclosing a RISC not only protects the dealership, it boosts customer satisfaction. The magazine’s resident F&I trainer shows you how it’s done.

F&I trainer details a foolproof method for convincing your next ‘third basemen’ to switch teams.

A reader wisely chooses to remain anonymous after uncovering a payment-packing scheme taking place in his (or her) dealership.

F&I trainer keeps hope alive despite bluster on the campaign trail and dirty dealings at the manufacturer level.

An F&I manager asks for a little career advice. The magazine’s resident F&I pro responds with what may be the secret to life.

An F&I manager says his customers' buying and ownership habits are making it difficult to sell GAP and service contracts. The magazine's resident F&I pro...