Genuinely caring about your customer is the most effective manner to help them buy the products they need —it's the same way we want to be ‘sold’ when we...

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The Invisible Leak in F&I
Understand to Oversell
The Four Pillars Of The Customer Experience
Enhancing Lives
If You Must Know

Genuinely caring about your customer is the most effective manner to help them buy the products they need —it's the same way we want to be ‘sold’ when we...

More stories like this from www.fi-magazine.com
The Invisible Leak in F&I
Understand to Oversell
The Four Pillars Of The Customer Experience
The Five Myths of F&I
Enhancing Lives

When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way...

More stories like this from www.fi-magazine.com
The Four Pillars Of The Customer Experience
The Invisible Leak in F&I
The Five Myths of F&I
Understand to Oversell
Trust Me … It’s all About Credibility

When customers feel free to speak and share their opinions, they feel understood. F&I professionals that intentionally make the conversation a two-way...

More stories like this from www.agent-entrepreneur.com
The Four Pillars Of The Customer Experience
The Invisible Leak in F&I
Understand to Oversell
Trust Me … It’s all About Credibility
Enhancing Lives

Insight presentations are today; features and benefits presentations are so yesterday…and hopefully will soon be as hard to find as a Blockbuster store.

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Winning the Game
Continuous Improvement Requires Continuous Insight
The Four Pillars Of The Customer Experience
Masters in Training
Enhancing Lives

Insight presentations are today; features and benefits presentations are so yesterday…and hopefully will soon be as hard to find as a Blockbuster store.

More stories like this from www.fi-magazine.com
The Five Myths of F&I
The Four Pillars Of The Customer Experience
Masters in Training
Enhancing Lives
This Tech Is for Real

Adaptability is the only way anyone can be successful right now. Let’s investigate the secret to winning.

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Too Many Dealers Today Are Stuck In The Pandemic
Maximize Your Ad Spend with Multi-Platforms
The Five Myths of F&I
Solving Affordability and Negative-Equity Challenges
Understand to Oversell

Adaptability is the only way anyone can be successful right now. Let’s investigate the secret to winning.

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Too Many Dealers Today Are Stuck In The Pandemic
Feet And Faces
Solving Affordability and Negative-Equity Challenges
Understand to Oversell
Is It Time to Rethink Business Development Centers?

The most important thing I’ve learned from COVID-19 is that investing in your people is the best investment any business can make.

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One Pay Lease
A Time-Tested Vision
Trust Me … It’s all About Credibility
This Tech Is for Real
Many Dealers Lost on Some Safeguards Requirements

Agents are a trusted partner to the dealer and providing the F&I team with opportunities for training is the best way to improve performance and drive profits.

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Real Relationship
Decisions – Decisions – Decisions
Continuous Improvement Requires Continuous Insight
Retention Rocks!
Masters in Training