The world has changed over the last few months with COVID-19, and we’re all going to have to find our new normal. To do so, we all must stand tall and stand...

F&I pros and consultants have at least two things in common: Both want to protect the dealership and its customers, and both have a job to do. Here’s how to...

In the business office, income is driven by hard work and intellectual rigor. Church offers three lessons learned in law school and successfully applied to...

Learn how committing to simple, effective, jargon-free communication reduces customer confusion and helps F&I professionals sell more products.

Church offers advice to an F&I manager whose director does whatever he can to avoid handling cash customers, achieving superstar status at his co-workers’...

The champions of the sumo world can handle any type of opponent, win more bouts than they lose, and enjoy a level of respect and privilege that only top...

Champions spend far more time practicing than playing. F&I pro offers four skill-sharpening ways to make every day a productive one.

Whether you’re starting your day, ending your day, or powering through a tough deal, a willing attitude is the fastest and most productive way to accomplish...

F&I director offers four tips you can use to start your day with a bang and maintain a level of urgency that will fuel your presentations and make your time...